The Scent Room Promise & Returns
What's The Scent Room promise?
When choosing a new fragrance online, we know it can be tricky to get it right. That’s why we protect your online perfume or cologne purchase by including a small sample vial in your order along with your full-sized fragrance. Pop the vial open before unwrapping the bottle to experience your new scent for a day. Place a few dabs on your wrist, press your wrists together (never rub- this can destroy the scent and minimise how long it lasts), and see how things go! If you find it’s not the perfect scent for you, send the full-sized, unopened fragrance right back to us.
How The Scent Room Works
Order your full size fragrance. A sample vial is included with every fragrance purchase. If you do not receive one, please contact us.
Give your sample scent a whirl before you open the full-sized bottle! Wear it, live in it, and get a feel for how the fragrance works for you. Always open the vial first to protect your purchase.
If you love your new perfume or cologne, perfect! You’ve got a mini for on-the-go spritzing. If you find you don’t love your new fragrance, you’re eligible for an easy return within 90 days of purchase. Simply complete our return form here and send us back the full-sized, unopened fragrance. You may keep the sample.
The Scent Room Returns
All full size fragrances that are returned must be unopened and in their original packaging. This includes all cellophane wrapping & seals.
Once we've received the fragrance back, our customer service team will contact you about an exchange or store credit if eligible.
If your brand new fragrance is faulty in some way, please fill out our returns form with a detailed description of the problem. A photo would be great as well, and would help us move forward in remedying your issue.
Return Due To Allergy
If your new scent leaves you with an allergic reaction, discontinue use immediately and take a photo of the reaction. You can provide the photo and all other information regarding your reaction to our customer service team here.
Incorrect Item Received/Item Arrived Damaged
If you have received an item that isn't the fragrance you ordered, or your fragrance arrived damaged, please take a photo and contact us within 7 days of delivery.
Please don't dispose of the item until we've had a chance to chat with you!
The Scent Room Samples & FAQ
Can I request a sample online?
Unfortunately, we are not currently available to provide samples outside of full-sized fragrance purchases.
Are Scent Room fragrance returns free of charge?
Any unopened full-size fragrances can be returned within 90 days of purchase free of charge. Please contact our customer service team as soon as possible to start your return.
Please note: this policy only applies to fragrance purchases within The Scent Room. Please be aware that not every fragrance available on Adore Beauty is from The Scent Room.
Check to see if your fragrance is from The Scent Room here.
How long do I have to return my unopened Scent Room purchase?
You have 90 days from the date of your Scent Room purchase to complete your return.
Can I keep my sample, or do I need to return it as well?
Your sample is yours to keep, whether or not you keep your fragrance. Feel free to pass it along to someone who might fall in love with it - and let them know where to find it!
I opened my fragrance, but I’ve changed my mind - can I still return it?
Once a full-size fragrance from The Scent Room has been opened, we are unfortunately unable to accept your return. If you send the item to us to be returned, it will be returned to you free of charge. You will be notified of the return to you before it arrives.
Can I use my exchange/store credit anywhere on Adore Beauty, or just in the Scent Room?
Your store credit or exchange can be used for any item on Adore Beauty.
I didn’t receive my sample vial!
Please contact our customer service team and we will organise a sample to be sent to you to be sent to you.
Please note that if the fragrance you have purchased is not a full size bottle (30ml or more), your purchase is not eligible for a sample vial.
Additionally, some fragrances are not part of The Scent Room - look for this image (below) on each product page to ensure your purchase is eligible.
So no worries! Pick a scent you think you’re sure to love and give that sample vial a try before you crack into your full sized bottle. No risk, no worries - just the reward of a beautiful new scent. Your online fragrance purchase is always safe and secure in the The Scent Room.