ADORE BEAUTY SHIPPING INFORMATION
Free shipping on all Australian orders! FREE express post for orders over $50. Order before 2pm AEDT for same day dispatch.
How long will my order take to arrive?
Australia Post Express eParcel
Australia Post eParcel
FREE on orders over $50
$6.95 on orders under $50
Free on orders under $50
1- 3 business days.
The Australia Post Express Next Day Network can be found (http://auspost.com.au/parcels-mail/delivery-areas.html).
Tracking number will be provided.
Parcel is Subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.
5 - 7 working days, up to 10 working days to Western Australia.
Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.
Deliver to PO Boxes, Parcel Collect and Parcel Lockers available.
Tracking number will be provided.
Please note that if your order is over $50 and contains dangerous good (e.g. hairspray, nail polish, fragrance) your order may default to Australia Post eParcel.
Thanks to our partnership with Borderfree, we can now ship most of our products to over 150 countries internationally. You can visit our international website at: row.adorebeauty.com
For more information about International shipping including postage costs, time frames and what products are eligible to be sent internationally, please view here.
What if my order hasn't arrived in the estimated time?
If all the items you ordered are in stock at the time of purchase, and you have placed your order before 2pm, you can expect your order to be dispatched the same day.
If your order was placed after 2pm, and all items are available, your order will be dispatched next business day.
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday.
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
Who will deliver my parcel?
Your parcel will be sent via Australia Post (eParcel and Express).
How to track your parcel with Australia Post:
1. You'll find your tracking number under "Consignment Number" in the PDF document attached to your shipment confirmation email.
2. Enter this tracking number at http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678
If you have been through these processes and still cannot locate your parcel, please email us at firstname.lastname@example.org.
Ways to ensure you don't miss your delivery:
Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.
If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").
If your parcel is being delivered with our same day delivery service, please ensure your mobile number is in the delivery comments or on your customer account, so we can contact you if necessary.
What happens if an item I ordered was out of stock?
If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.
This will be reflected on your confirmation email, as your dispatch date will be delayed.
If you would like an update on when a product will come back into stock, please email us at email@example.com.
Thanks for understanding.
If you'd like to return an item to us, please view our return information page here.