ADORE BEAUTY SHIPPING INFORMATION

 



Dispatch times:
Due to additional safety measures in our warehouse, we are experiencing some delays to dispatch.
CS Response times: Please allow 2-4 business days for email responses. If your inquiry is urgent please use our Live Chat or call us on 03 9344 1671
Delivery times: Australia Post has advised some delays due to high volume. You can also keep up-to-date with Australia Post’s alerts here.


Staying safe:

Our team is working hard to fulfill your order as quickly as possible, while making safety our top priority. 

We’ve implemented additional hygiene and distancing measures at our warehouse on the advice of our safety consultants, Worksafe and the VIC Department of Health, including:

  • Split shifts, with extended hours

  • Twice-daily deep cleans

  • Social distancing 

  • Barrier screens 

  • Mask-wearing at all times

  • Hand sanitiser at every workstation




Free shipping on all Australian orders! FREE express post for orders over $50.


How long will my order take to arrive?

Shipping Method


Australia Post Express eParcel






Australia Post eParcel







Australia Post Twilight delivery


Cost


FREE on orders over $50







Free on orders under $50








$6.95 on all orders
Total Deliver Time


1- 3 business days.
The Australia Post Express Next Day Network can be found by clicking here.
Tracking number will be provided.
Parcel is Subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.


5 - 7 working days, up to 10 working days to Western Australia.
Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.
Deliver to PO Boxes, Parcel Collect and Parcel Lockers available.
Tracking number will be provided.
Please note that if your order is over $50 and contains dangerous good (e.g. hairspray, nail polish, fragrance) your order may default to Australia Post eParcel.

If your order is placed before 11am AEST, it will be delivered between 6pm - 10pm the same night. If your order is placed after 11am AEST, it will be delivered between 6pm - 10pm the following evening (Mon - Fri). Not available on weekends. ONLY available to select postcodes in Melbourne, to residential addresses only. Please no PO Boxes, Parcel Lockers, or business addresses. For a list of available postcodes for Twilight Post, please click here.


What if my order hasn't arrived in the estimated time?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday.

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.


Who will deliver my parcel?

Your parcel will be sent via Australia Post (eParcel and Express).


How to track your parcel with Australia Post:

1. You'll find your tracking number under "Consignment Number" in the PDF document attached to your shipment confirmation email.

2. Enter this tracking number at http://auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678

If you have been through these processes and still cannot locate your parcel, please email us at service@adorebeauty.com.au.

 

How to track your parcel with Star Track (Twilight deliveries only):

1. You'll find your job number in an email titled "StarTrack Courier - Pickup Confirmation" sent from Australia Post.

2. Enter this job number at https://my.startrackcourier.com.au/ and select the state as VIC.

If you have been through these processes and still cannot locate your parcel, please email us at service@adorebeauty.com.au.

 

Ways to ensure you don't miss your delivery:

Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

If your parcel is being delivered with our same day delivery service, please ensure your mobile number is in the delivery comments or on your  customer account, so we can contact you if necessary.

 

What happens if an item I ordered was out of stock?

If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.

This will be reflected on your confirmation email, as your dispatch date will be delayed.

If you would like an update on when a product will come back into stock, please email us at service@adorebeauty.com.au.

Thanks for understanding.


Returns

If you'd like to return an item to us, please view our return information page here.