Please note**

We're doing our best to get your orders to you as quickly as possible, however, due to increased volumes our delivery partners are experiencing some delays - so you may notice your order taking a little longer than usual to reach you.


OUR DELIVERY PROMISE 

1. FREE shipping on all Australian orders ($20 minimum order)

2. FREE EXPRESS post for orders over $50 in Australia. Express shipping on orders under $50 is $6.95

3. Same day dispatch on orders placed before 4pm on in-stock items.

 



Frequently Asked Questions

How long will my order take to arrive?

Keep up to date with Australia Post’s alerts & delivery times here

Shipping Method Cost Total Delivery Time
Australia Post Express eParcel, Go People, Toll, Couriers Please Free on orders over $50 1- 3 business days.
Australia Post eParcel Free on orders under $50 2 - 6 business days.
Australia Post Twilight delivery $6.95 on all orders Same day when ordered before 11am.

What if my order hasn't arrived in the estimated time?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday.

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mailroom or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.


Who will deliver my parcel?

Standard eParcel - Australia Post

Express Post (VIC and NSW) - Go People, Toll, Couriers Please

Express Post (rest of AUS) - Australia Post

Twilight deliveries - Star Track


Am I eligible for Twilight delivery?

Twilight delivery is only available for selected postcodes.

Check out this page here to see if your postcode is eligible for Twilight delivery.

For more information on Twilight delivery, check out this page here.


How to track your parcel with Australia Post:

1. You'll find your tracking number in your shipment confirmation email titled 'Adore Beauty: Your Order is on its way'

2. You can click on the tracking number which will take you through to Australia Post's tracking portal or you can enter the number here: http://auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678

If you have been through these processes and still cannot locate your parcel, please email us at service@adorebeauty.com.au.

 

How to track your parcel with Go People

1. You'll find your tracking number in your shipment confirmation email titled 'Adore Beauty: Your Order is on its way'. You'll also receive a follow-up email confirming which one of our couriers will be delivering your order.

2. You can click on the tracking number in either of these emails. This will take you through to the tracking page where you can keep an eye on the progress of your order.

On the day of delivery, you can also expect a text to let you know that your order is onboard for delivery!

This will contain a link that you can click for Live Updates on your order as well as an ETA for delivery.

 

How to track your parcel with Toll

1. You'll find your tracking number in your shipment confirmation email titled 'Adore Beauty: Your Order is on its way'. You'll also receive a follow-up email confirming which one of our couriers will be delivering your order.

2. You can click on the tracking number in either of these emails. This will take you through to the tracking page where you can keep an eye on the progress of your order.

On the day of delivery you can also expect a text to let you know that your order is onboard for delivery!

 

How to track your parcel with Couriers Please

1. You'll find your tracking number in your shipment confirmation email titled 'Adore Beauty: Your Order is on its way'. You'll also receive a follow-up email confirming which one of our couriers will be delivering your order.

2. You can click on the tracking number in either of these emails. This will take you through to the tracking page where you can keep an eye on the progress of your order.

 

How to track your parcel with Star Track (Twilight deliveries only):

1. You'll find your job number in an email titled "StarTrack Courier - Pickup Confirmation" sent from Australia Post.

2. Enter this job number at https://my.startrackcourier.com.au/ and select the state as VIC.

If you have been through these processes and still cannot locate your parcel, please email us at service@adorebeauty.com.au.

 

Ways to ensure you don't miss your delivery:

Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

If your parcel is being delivered with our same day delivery service, please ensure your mobile number is in the delivery comments or on your customer account, so we can contact you if necessary.

 

What happens if an item I ordered was out of stock?

If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.

This will be reflected in your confirmation email, as your dispatch date will be delayed.

If you would like an update on when a product will come back into stock, please email us at service@adorebeauty.com.au.

Thanks for understanding.


Flammable Items

Please note flammable items being sent to VIC and NSW can travel via Courier Express. All other states are restricted to Australia Post eParcel Standard Shipping.


Returns

If you'd like to return an item to us, please view our return information page here.


Any other questions?

Please contact our customer service team at service@adorebeauty.com.au, or by phoning us on (03) 9344 1671 (9am - 5pm AEST, Monday to Friday, excluding national public holidays). You can also contact us via our online chat for further information. You can view our privacy policy here, and our terms and conditions here.

 



COVID-19 Safety: 

Safety is still our team’s top priority, even with the recent easing of restrictions, we are still keeping hygiene and distancing measures in place at our warehouse on the advice of our safety consultants, Worksafe, and the VIC Department of Health.

    Join Now >
    Filled with the usual things we know you'll love, and surprises you might not expect, it's real rewards, really simple.