Updated 13 September 2020
We will continue to update this page with any changes to dispatch and delivery times.
Dispatch times: There are currently no delays to dispatch. Same day dispatch for orders made before 4pm.
CS Response times: Please allow 2-4 business days for email responses. If your inquiry is urgent please use our Live Chat or call us on 03 9344 1671
Delivery times: Australia Post has advised some delays due to high volume. Express post delays could be up to 5 business days or more. You can also keep up-to-date with Australia Post’s alerts here.
Staying safe:
Our team is working hard to fulfill your order as quickly as possible, while making safety our top priority.
We’ve implemented additional hygiene and distancing measures at our warehouse on the advice of our safety consultants, Worksafe and the VIC Department of Health, including:
Split shifts, with extended hours
Twice-daily deep cleans
Social distancing
Barrier screens
Mask-wearing at all times
Hand sanitiser at every workstation
We have an expert team of makeup artists, skin specialists and hairdressers ready to offer you advice. Have a question about your order? Our order and product expert team are available too. You can contact our Customer Service team via any of the following channels:
PHONE: 03 9344 1671
Available:
9am - 5pm Monday to Friday
LIVE CHAT
Available:
9am - 10pm Sunday to Thursday
9am - 5pm Friday
9am - 4pm Saturday
If your request is urgent please use our Live Chat or ring us on 03 9344 1671
Looking to track your parcel?
Please use the tracking the number from your email titled "Your Order is On It's Way!"
here: https://auspost.com.au/mypost/track/#/search
Other questions?
