Contact Us

Dispatch times: Same day dispatch on orders placed before 2pm AEST.
CS Response times: Please allow 1-2 business days for email responses. If your inquiry is urgent please use our Live Chat or call us on 03 9344 1671
Delivery times: Australia Post has advised some delays due to high volume.

We have an expert team of makeup artists, skin specialists and hairdressers ready to offer you advice. Have a question about your order? Our order and product expert team are available too. 

You can contact our Customer Service team via any of the following channels:

PHONE: 03 9344 1671


9am - 5pm Monday to Friday



9am - 10pm Sunday to Thursday

9am - 5pm Friday

9am - 4pm Saturday


If your request is urgent please use our Live Chat or ring us on 03 9344 1671

Looking to track your parcel?

Please use the tracking the number from your email titled "Your Order is On It's Way!"


Other questions?

Visit our help centre