Updated 13 September 2020
We will continue to update this page with any changes to delivery times.
CS Response times: Please allow 2-4 business days for email responses. If your inquiry is urgent please use our Live Chat or call us on 03 9344 1671
Dispatch times: No delays to dispatch. Same day dispatch on all orders placed before 4pm AEST.
Our team is working hard to fulfill your order as quickly as possible, while making safety our top priority.
We’ve implemented additional hygiene and distancing measures at our warehouse on the advice of our safety consultants, Worksafe and the VIC Department of Health, including:
Split shifts, with extended hours
Twice-daily deep cleans
Mask-wearing at all times
Hand sanitiser at every workstation
Chat to Us
We have an expert team of makeup artists, skin specialists and hairdressers ready to offer you advice. Have a question about your order? Our order and product expert team are available too.
You can contact our Customer Service team via any of the following channels:
PHONE: 03 9344 1671
9am - 5pm Monday to Friday
How to use:
Chat to one of our experts for help creating your perfect beauty routine or track down your order.
Once the site loads, you’ll find this icon in the bottom right corner. Click and start chatting to one of our specialists.
9am - 10pm Sunday to Thursday
9am - 5pm Friday
9am - 4pm Saturday
If your request is urgent please use our Live Chat or ring us on 03 9344 1671
Looking to track your parcel?
Please use the tracking the number from your email titled "Your Order is On It's Way!"