Latest Update

Updated 13 September 2020 We will continue to update this page with any changes to delivery times.
CS Response times:
Please allow 2-4 business days for email responses. If your inquiry is urgent please use our Live Chat or call us on 03 9344 1671

Dispatch times: No delays to dispatch. Same day dispatch on all orders placed before 4pm AEST.

Delivery times: Australia Post has advised some delays due to high volume. Express post delays could be up to 5 business days or more. You can also keep up-to-date with Australia Post’s alerts here.

Staying safe

Our team is working hard to fulfill your order as quickly as possible, while making safety our top priority. 

We’ve implemented additional hygiene and distancing measures at our warehouse on the advice of our safety consultants, Worksafe and the VIC Department of Health, including:

  • Split shifts, with extended hours

  • Twice-daily deep cleans

  • Social distancing 

  • Barrier screens 

  • Mask-wearing at all times

  • Hand sanitiser at every workstation

Chat to Us

We have an expert team of makeup artists, skin specialists and hairdressers ready to offer you advice. Have a question about your order? Our order and product expert team are available too.

You can contact our Customer Service team via any of the following channels:

PHONE: 03 9344 1671


9am - 5pm Monday to Friday


How to use:

Chat to one of our experts for help creating your perfect beauty routine or track down your order.

Once the site loads, you’ll find this icon in the bottom right corner. Click and start chatting to one of our specialists.


9am - 10pm Sunday to Thursday

9am - 5pm Friday

9am - 4pm Saturday


If your request is urgent please use our Live Chat or ring us on 03 9344 1671

Looking to track your parcel?

Please use the tracking the number from your email titled "Your Order is On It's Way!"


Other questions?

Visit our help centre

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