Updated 13 September 2020 We will continue to update this page with any changes to dispatch and delivery times.
Dispatch times:
There are currently no delays to dispatch. Same day dispatch for orders made before 4pm.
CS Response times: Please allow 2-4 business days for email responses. If your inquiry is urgent please use our Live Chat or call us on 03 9344 1671
Delivery times: Australia Post has advised some delays due to high volume. Express post delays could be up to 5 business days or more. You can also keep up-to-date with Australia Post’s alerts here.


Staying safe:

Our team is working hard to fulfill your order as quickly as possible, while making safety our top priority. 

We’ve implemented additional hygiene and distancing measures at our warehouse on the advice of our safety consultants, Worksafe and the VIC Department of Health, including:

  • Split shifts, with extended hours

  • Twice-daily deep cleans

  • Social distancing 

  • Barrier screens 

  • Mask-wearing at all times

  • Hand sanitiser at every workstation




We have an expert team of makeup artists, skin specialists and hairdressers ready to offer you advice. Have a question about your order? Our order and product expert team are available too. 

You can contact our Customer Service team via any of the following channels:


PHONE: 03 9344 1671

Available:

9am - 5pm Monday to Friday


LIVE CHAT

Available:

9am - 10pm Sunday to Thursday

9am - 5pm Friday

9am - 4pm Saturday


EMAIL

service@adorebeauty.com.au

If your request is urgent please use our Live Chat or ring us on 03 9344 1671


Looking to track your parcel?

Please use the tracking the number from your email titled "Your Order is On It's Way!"

here: https://auspost.com.au/mypost/track/#/search 


Other questions?

Visit our help centre