Adore Society 

Terms & Conditions

These are the Terms and Conditions of the Adore Society Loyalty Programme by Adore Beauty Pty Ltd ABN 38 123 655 783 (‘Adore Beauty’) effective as at 1st November 2021.

1. Participation and Membership

1.1 Adore Beauty is pleased to offer you the opportunity to participate in our Adore Society Loyalty Program. Adore Society works by offering participants certain Rewards according to their level of spend on the Adore Beauty website and for making Referrals to New Customers. 

1.2 Membership in Adore Society and its Rewards are offered at the sole discretion of Adore Beauty.

1.3 You may apply to become a Member of the Adore Society if you are aged 18 years or over and have a current valid email address.

1.4 To become a Member, you will be required to provide your email address and physical address for delivery of Rewards. You may also provide additional information when you create your Membership account, such as your date of birth so that you may receive birthday Rewards.

1.5 Membership is valid from the date of joining. 

1.6 Adore Beauty will not accept any liability for any Member email that is misdirected, lost or not received.

1.7 To become a Member, you must register online at https://www.adorebeauty.com.au/account/login or via the wallet pop up.  By applying to become a Member you fully and unconditionally accept and agree to these Terms and Conditions and to the Adore Beauty Customer Terms and Conditions available at https://www.adorebeauty.com.au/terms-conditions.html. If you do not agree with these Terms and Conditions or the Adore Beauty Customer Terms and Conditions, you must not apply to become a Member or, if you are currently a Member, you must terminate your Membership by contacting us.

1.8 We may refuse your application to become a Member for any reason, in our absolute discretion.

1.9 Employees of Adore Beauty, and/or individuals receiving a discount or free product to represent the Adore Beauty brand are not eligible to become a Member. 

1.10 If you do not produce Personal Information to Adore Beauty we will be unable to provide Rewards (wholly or in part) to you. 

1.11 It is your responsibility to inform us immediately if your personal details change (including, but not limited to, your email address, postal address or phone number). If we do not have your correct and up to date personal details, we may not be able to contact you about your account or send you offers or Rewards, and we may also restrict operations on your account (such as redemption).

2. Spend

2.1 Members may increase their Spend Balance by making Qualifying Purchases of Products.

2.2 Members must place a transaction when logged in to their Adore Society account in order for a purchase on the Adore Beauty website to count towards their Spend Balance. If a Member uses the guest checkout to make a purchase, the purchase cannot be guaranteed to count toward their Spend Balance. 

2.3 Cancelled orders or purchases deemed to be wholesale quantities for the purposes of resale or of a commercial nature will not count towards a Member’s Spend Balance. Retail limits apply to all products per person by day. If these retail limits are exceeded, further purchases will not count towards the Member’s Spend Balance.

2.4 The purchase of gift cards will count towards Member’s Spend Balance, however the redemption of gift cards will not.

2.5 Spend does not include decimal points and is rounded down to the nearest whole number for 49 cents and under and rounded up for 50 cents or more. Shipping charges, discounts vouchers, taxes, and fees are not eligible to be counted toward a Member’s Spend Balance.

2.6 Items on promotion will count towards a Member’s Spend Balance at the discounted price. 

2.7 Spend Balance is calculated in the currency of the country in which the Member created their Member profile. For example, Spend Balance will be calculated in Australian Dollars (AUD) for Member’s who have registered in Australia, whereas for Members who have registered in New Zealand, their Spend Balance will be calculated in New Zealand Dollars (NZD).

3. Level movement 

3.1 Members are allocated to levels on the basis of their Spend Balance (a Member's 'Status'). Once a Member’s Spend Balance surpasses a one of the following thresholds, their Status will be increased:

3.1.1 Level 1: Spend Balance of less than or equal to $399

3.1.2 Level 2: Spend Balance of more than $400 yet equal to or less than $1499

3.1.3 Level 3: Spend Balance of $1500 or over

3.2 When a Member with an existing Adore Beauty customer profile joins the Adore Society, their Spend in the previous 12 months from the day of joining the Adore Society will count toward their Spend Balance and will determine the Status they will initially be allocated. The Member’s existing Adore Beauty customer profile must be associated with the same email used to sign up to the Adore Society.

3.3 All new Members without an existing Spend Balance will enter the Adore Society with a Status of Level 1. 

3.4 A Member’s Spend Balance is reviewed annually from the date the Member joins the Adore Society. Once a Member moves up a Status, their annual calculation date resets. 

3.5 Spend can take up to 72 hours to appear in a Member’s Spend Balance on their account. 

4. Rewards

4.1 The Adore Society operates by attributing different Rewards (as nominated by Adore Beauty from time to time) to Members according to their Status.

4.2 Members can view their Rewards at any time on their Member profile on the Adore Beauty website.

4.3 Adore Beauty will endeavour to notify the Member via email when the Member is entitled to a Reward or the Member moves up or down to a different Status in the Adore Society. If a Member unsubscribes from Adore Society emails, their Rewards balance will be viewable online only. 

4.4 At its sole discretion, Adore Beauty may award a Member with a Reward due to the Member’s purchasing behaviour, as a general incentive and/or for the purposes of promotional activities.

4.5 Adore Beauty reserves the right to withdraw, cancel or vary the distribution of Rewards without notice and at any time for any reason whatsoever in its absolute discretion.

4.6 Rewards that are awarded in error or earned fraudulently may be revoked by Adore beauty in its absolute discretion.

4.7 Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including (but not limited to) gift vouchers, gift cards, cheques and credit notes. Rewards do not represent legal tender in any country.

4.8 If a Reward is used as part of a transaction, only the money spent on Products in addition to the Reward will count towards the Members’ Spend Balance. 

4.9 If a Membership is terminated, all outstanding and future Rewards will no longer be valid and will be rendered null and void.

4.10 When a Member returns a purchase for a refund, the net amount of the transaction will be deducted from the Member's Spend Balance.  If a Reward was previously awarded as a result of a purchase returned for a refund, the Reward and/or Spend Balance will be adjusted or reversed. This may result in the Member having a negative Spend Balance.

4.11 If an order is cancelled, Adore Beauty may adjust or reverse Rewards and/or Spend Balance that was previously awarded to a Member in that transaction.  

4.12 A Reward must be used prior to the expiry date stated on the Adore Beauty website or in communications with the Member. The period a Member has to use a Reward will be determined by their Status, as follows:

4.12.1 Level 1 Status: 14 days;

4.12.2 Level 2 Status: 30 days; and

4.12.3 Level 3 Status: 60 days.

4.13 Rewards:

4.13.1 are not transferable; 

4.13.2 are not redeemable for cash, gift voucher or any other form of credit; 

4.13.3 may not be resold or applied to any previously placed orders; and

4.13.4 may not be used in conjunction with any other promotion.

Level 1 Status

Members with Level 1 Status qualify to receive the following Rewards (subject to these Terms and Conditions):

4.14 One of either:

4.14.1 $10 ‘Birthday Reward’: A $10 ‘birthday reward’ is issued once every 12 months, 7 days before the Level 1 Member’s birthday (the Member must have entered a valid date of birth in the relevant section of their Member Profile prior to their birthday in order to receive this Reward). The birthday reward expires 14 days after date of issue; OR

4.14.2 $10 ‘Anniversary Reward’: A $10 ‘anniversary reward’ is issued on the Level 1 Member’s Anniversary Date and on the anniversary of this date each year, which expires 14 days after the date of issue. The anniversary reward will only be provided if there is no eligible birthday on the Members account; and 

4.15 Free Express Delivery for orders over $65: Level 1 Members must spend $65 in total after all Rewards have been redeemed and all discounts have been applied in order to receive free express shipping online. This offer excludes orders containing flammable items. This benefit applies to Australian Customers only.

4.16 Access to Member only promotions and competitions: issued from time to time by Adore Beauty at its discretion and on such terms it sees fit;

4.17 Access to Member only events: issued from time to time by Adore Beauty at its discretion and on such terms it sees fit.

Level 2 Status

Members with Level 2 Status are eligible to receive the following Rewards (subject to these Terms and Conditions):

4.18 One of either:

4.18.1 $20 ‘Birthday Reward’: A $20 ‘birthday reward’ is issued once every 12 months, 7 days before the Level 2 Member’s birthday (the Member must have entered a valid date of birth in the relevant section of their Member Profile prior to their birthday in order to receive this Reward). The birthday reward expires 30 days after date of issue; OR

4.18.2 $20 ‘Anniversary Reward’ A $20 ‘anniversary reward’ is issued on the Level 2 Member’s Anniversary Date and on the anniversary of this date each year, which expires 30 days after the date of issue. The anniversary reward will only be provided if there is no eligible birthday on the Member’s account; and 

4.19 Free Express Delivery for orders over $45: Level 2 Members must spend $45 in total after all Rewards have been redeemed and all discounts have been applied in order to receive free express shipping online. This offer excludes orders containing flammable items. This Reward applies to Australian Members only.

4.20 Access to Member only promotions and competitions: issued from time to time by Adore Beauty at its discretion and on such terms it sees fit;

4.21 Priority access to Member only events issued from time to time by Adore Beauty at its discretion and on such terms it sees fit; 

4.22 Early access to new brand/product launches, promotions & sales issued from time to time by Adore Beauty at its discretion and on such terms it sees fit.

Level 3 Status

Members with Level 3 Status qualify to receive the following Rewards (subject to these Terms and Conditions):

4.23 One of either:

4.23.1 $30 ‘Birthday Reward’: A $30 ‘birthday reward’, is issued once every 12 months, 7 days before the Level 3 Member’s birthday (the Member must have entered a valid date of birth in the relevant section of their Member Profile prior to their birthday in order to receive this Reward). The birthday reward expires 60 days after date of issue; OR

4.23.2 $30 ‘Anniversary Reward’: A $30 ‘anniversary reward’ is issued on the Level 3 Member’s Anniversary Date and on the anniversary of this date each year, which expires 60 days after the date of issue. The anniversary reward will only be provided if there is no eligible birthday on the Member’s account; and 

4.24 Choose your reward date: A Reward issued at the discretion of Adore Beauty annually on a date of the Members choosing.  

4.25 Free Express Delivery for orders over $30: Level 3 Members must spend $30 in total after all Rewards have been redeemed and all discounts have been applied in order to receive free express shipping online. This offer excludes orders containing flammable items. This benefit applies to Australian Customers only.

4.26 Priority access and invitation only Member only events: issued from time to time by Adore Beauty at its discretion and on such terms it sees fit;

4.27 Early access to new brand/product launches, promotions & sales: issued from time to time by Adore Beauty at its discretion and on such terms it sees fit;

4.28 Early access to limited releases: issued from time to time by Adore Beauty at its discretion and on such terms it sees fit.

5. Redemption of Rewards

5.1 To redeem any applicable Reward when transacting on the Adore Beauty website, a Member must ensure they are logged into a valid account which is registered as a Member at the time of transacting.

5.2 When redeeming any applicable Reward, the Reward will be applied proportionally across each item purchased, based on the percentage of the total purchase price that each item purchased represents to the total purchase. 

5.3 Rewards cannot be redeemed in conjunction with any other offer unless otherwise indicated.

5.4 Rewards can be redeemed as payment for Afterpay, Klarna and Zip purchases at the time of purchasing before the first payment takes place. 

5.5 All Rewards have an expiry date as set out in clause 4.12, at which point the Reward will no longer be available for redemption. Adore Beauty reserves the right to change the period in which a Reward may be used at any time without notice. The period in which a Reward may be used is the period stated in these Terms and Conditions at the time the Reward is awarded to the Member.

5.6 Adore Beauty will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason, unless that reason was a result of Adore Beauty’s gross negligence or default. 

5.7 Rewards can only be redeemed once. 

5.8 Adore Beauty reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.

5.9 If a Member wishes to return Products for any reason other than because the goods were faulty or misdescribed, any Reward redeemed or utilised during the original purchase of the Products being returned will be forfeited.

5.10 If a Member wishes to exchange Products that were purchased using a Reward, the Reward will be returned to the Member provided the exchange takes place on the same day as the return, otherwise Rewards will be forfeited. 

6. Refer a Friend (Share the Love)

6.1 If a current member of the Adore Society (‘Referrer’) Refers a New Customer (‘Referred Customer’) and the Referred Customer joins the Adore Society using the unique referral code provided by the Referrer, the Referred Customer will receive a Reward of $20 to be used toward any future purchase from Adore Beauty that is of a value of $99 or more.

6.2 If the Referred Customer completes a purchase with Adore Beauty using the Reward provided to them upon joining the Adore Society, the Referrer will receive a Reward of $20 to be used toward any eligible future purchase from Adore Beauty that is of a value of $99 or more.

6.3 A Referred Customer who signs up to the Adore Society directly from a Referral will receive a Reward of $20 to be used toward any eligible future Adore Beauty purchase of $99 or more. 

6.4 Where a Reward is used in connection with purchase from Adore Beauty and any part of that purchase is subsequently returned by the Referrer or the Referred Customer, the maximum amount that the Referrer or the Referred Customer (as applicable) is entitled to be refunded is the amount of cash paid in connection with the purchase, subject to Adore Beauty’s refund policy.

6.5 A Referrer may Refer a maximum of 100 New Customers, however they are only entitled to earn up to a maximum of $200 in Rewards issued in connection with the Referral Program per calendar year.

6.6 The Referrer and the Referred Customer may be from the same household, provided that the Referred Customer is not an existing Adore Beauty customer or Adore Society member.

6.7 A Referrer may not Refer themselves to be a Referred Customer (e.g. by using separate email addresses).  Adore Beauty reserves the right to cancel any Adore Society accounts and revoke any Rewards awarded to a Referrer who Refers themselves. 

6.8 To be eligible to receive a Reward under this clause 6, the Referrer and Referred Customer must reside in the same country of residence as one another.

6.9 The Referred Customer understands that by signing up to the Adore Society in connection with a Referral, the Referred Customer consents and agrees to the disclosure of having created an Adore Society account and/or making a purchase from Adore Beauty to the person who Referred the Referred Customer.

6.10 Adore Beauty reserves the right to validate the eligibility of any Referred Customer with respect to whether they are a New Customer or otherwise in accordance with these terms and conditions, and may determine that any Referred Customer is ineligible to receive Rewards in its sole discretion.

7. Adore Society Virtual Events

7.1 Adore Beauty may from time to time hold virtual events for Adore Society members. The following terms and conditions govern Adore Beauty’s return policy in respect of any tickets sold to you for a virtual event. 7.2 If a virtual event is postponed by Adore Beauty and you are unable to attend the new date, you are entitled to a full refund of any tickets you have purchased for that event. If a virtual event is cancelled by Adore Beauty, Adore Beauty will issue you with a full refund of any tickets you have purchased for that event. Adore Beauty will provide you with a refund of tickets purchased for a virtual event where it is otherwise required to do so by law. 7.3 Adore Beauty is not required to provide you with a refund for any ticket if you simply change your mind. We may, at our discretion, decide to provide you with a part or full refund of a ticket if you request it. Requests must be made within 7 days of the ticket being purchased, and at least 7 days before the date of the relevant event, by contacting our Customer Service Team at service@adorebeauty.com.au. You will need to provide proof of purchase and explain the reason for your request. Adore Beauty reserves the right to request additional information from you if you request a refund for change of mind. If a refund is made, Adore Beauty may, to the extent permitted by law, retain any booking fee or other fees and charges which have been charged to you. Adore Beauty reserves the right to refuse, with or without providing reasons, a request to provide you with a refund where it is not required to refund you as a matter of law, including if you simply change your mind. Effective as at January 2022

8. Adore Society changes

8.1 Adore Beauty reserves the right at all times to make any changes to these Terms and Conditions, as well as Membership Fees, or Rewards offered at its sole discretion, including but not limited to changing the rules governing Status movement and Rewards offered. 

8.2 Adore Beauty may vary these Terms and Conditions from time to time by updating this webpage and will give Member’s at least 30 days notice of any material changes to these Terms and Conditions.

9. Termination and Transfer

9.1 Adore Beauty reserves the right to suspend or terminate your Adore Society Membership and may cancel all or any Rewards and/or benefits that have been issued to you, if Adore Beauty reasonably believes that:

9.1.1 you have breached these Terms and Conditions; or

9.1.2 a person has engaged or may engage in fraudulent conduct, or conduct is suspected to be fraudulent, in relation to your Adore Society Account.

9.2 Adore Beauty reserves the right to terminate the Adore Society Loyalty Programme at any time by giving all Members at least 30 days prior written notice.

9.3 You may terminate your Adore Society Membership at any time by selecting ‘cancel membership’ in the wallet or by contacting our Customer Service Team. On receiving a notice of termination from you, your account will be recorded on the Adore Beauty database as closed and you will cease to earn Rewards or receive any other benefits

10. Adore Beauty Privacy Notice

10.1 When you create a Member profile, Adore Beauty collects your personal information. Adore Beauty collects this personal information for the purposes of providing Rewards to Members and sending marketing communications via email and SMS (which may include offers from partners or affiliates). The same information may also be used when you place an order with Adore beauty and for the other purposes set out in our Privacy Policy. We will manage your personal information in accordance with our Privacy Policy. (available at https://www.adorebeauty.com.au/privacy)

10.2 If you do not provide your personal information we will be unable to offer you the Rewards set out in these Terms and Conditions or will only be able to provide you with limited Rewards.

10.3 By registering for Adore Society, you agree to receive emails and SMS messages regarding your membership to the Adore Society from Adore Beauty. These may include information about Spend, Status, Rewards, promotions (including from our partners/affiliates), events and programme updates, as well as other related materials at the discretion of Adore Beauty. Existing Adore Beauty customers acknowledge and agree that on application to the Adore Society they will be re-subscribed to receive those form of communication from Adore Beauty that they had previously unsubscribed or opted out of receiving (email or SMS messages).

10.4 Members may unsubscribe from Adore Society and/or any other Adore Beauty emails in the wallet or clicking the ‘unsubscribe’ link in an email received by Adore Beauty and following the prompts. If you unsubscribe from Adore Beauty emails, you'll still receive emails about your order, shipping, gift cards and gift voucher reminders. If you unsubscribe by contacting our team, it may take up to five days for your request to be processed.

10.5 Members may unsubscribe from Adore Society and/or other Adore Beauty SMS messages on their Member profile on the Adore Beauty website or in the wallet. 

11. Governing Law

The laws in Victoria Australia govern this Agreement.  Each party submits to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia (Melbourne Registry) and irrevocably waives any right to object to proceedings being brought in those courts on the basis that proceedings have been brought in an inconvenient forum.

12. Severability

Where any provision of these Terms and Conditions is or becomes illegal, invalid or unenforceable in any respect under the laws of Victoria then such provision shall be deemed to be severed from these Terms and Conditions and, if possible, replaced with a lawful provision which, as closely as possible, gives effect to the intention of Adore Beauty under these Terms and Conditions and, where permissible, that shall not affect or impair the legality, validity or enforceability in that, or any other, jurisdiction of any other provision of these Terms and Conditions.

13. Limitation of liability

13.1 By enrolling in the Adore Society Loyalty Program, each Member agrees that Adore Beauty and its affiliates and subsidiaries and its officers, directors, employees, representatives and agents (collectively, the ‘Released Parties’) will have no liability or responsibility whatsoever for, and shall be held harmless by Members or any person for, any liability for any losses or damages of any kind (direct or indirect), from any action taken or neglected to be taken with regard to the program, with the exception of errors in posting Spend Balance to Adore Society accounts.

13.2 The Released Parties are not responsible for: (a) loss or misdirection of, or delay in receiving, any Membership application, correspondence, information about qualifying purchases, or Rewards; (b) theft or unauthorized redemption of Spend Balance or Rewards or use of a Reward caused by circumstances beyond the reasonable control of Adore Beauty or the Released Parties; (c) any acts or omissions of third parties; or (d) any errors published in relation to the Adore Society Loyalty Program, including, without limitation, any typographical errors, errors of description, and errors in the crediting or debiting of Spend Balance from Member accounts. Adore Beauty reserve the right to correct, without notice, any errors. In no event shall the Released Parties be liable to any Member for any delay in or failure to perform due to causes beyond their control, including, without limitation, any act of God, and act of war, natural disaster, terrorism, or any act or omission of a third party.

13.3 Without limiting the foregoing, except as specifically provided otherwise in these Terms and Conditions, everything regarding the Adore Society Loyalty Program, including our Website and the Rewards, are provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement (to the extent permitted by law). Some jurisdictions may not allow the limitation or exclusion of liability for incidental or consequential damages or exclusion of implied warranties, so some of the above limitations or exclusions may not apply.

13.4 This clause 13 will survive termination of Member’s participation in the Adore Society Loyalty Program.

14. Definitions

In these Terms and Conditions:

"Adore Society" or “Adore Society Loyalty Programme” means the Rewards programme operated by Adore Beauty providing Members with access to Rewards in accordance with these Terms and Conditions.

"Anniversary Date" means the date that the Member joined the Adore Society.

“Rewards” means the products, discounts, offers, competitions, activities and events or arrangements offered or available to Members from time to time.

"Dollar or $" means Australian dollars unless the context requires otherwise. 

“Joining Date” means the calendar date that the Member joined the Adore Society. 

"Member" means you as a member of the Adore Society.

“Membership” means your membership to the Adore Society.

"Member Emails" means emails that are sent from Adore Beauty to a Member including emails about the individual’s Membership, the Adore Society Loyalty Programme, special offers, discounts, competitions and events.

"Member Profile" means the personal details of the Member.

“Membership Fees” means the fees Adore Beauty may apply for Adore Society Membership from time to time.

"Membership Form" means the online form required to be completed by you to become a Member.

“New Customer” means a person who is not a member of the Adore Society and has not previously made a purchase with Adore Beauty at the time of referral;  

“Products” means any products sold on the Adore Beauty Website. 

"Qualifying Purchase" means all purchases of Products made on the Website while logged in to an Adore Society account, excluding any cancelled orders or purchases which are returned for a refund.

“Referral” means the process by which a current member of the Adore Society provides a unique referral code to a New Customer to be used by the New Customer in signing up to the Adore Society.  ‘Refer’ and ‘Referred’ have the corresponding meaning; 

“Referral Program” means the program run by Adore Beauty whereby Members are issued Rewards for Referring New Customers to the Adore Society, under the terms of clause 6; 

“Referrer” has the meaning given in clause 6.1;

“Referred Customer” has the meaning given in clause 6.1;

"Review Date" means the Member’s Anniversary Date or, if the Member has changed Status, the date that the Member most recently changed Status. 

“Spend” means money spent on Qualifying Purchases using the Adore Beauty Website. 

“Spend Balance” means a Member’s net cumulative Spend after any discounts and returns have been applied on valid purchases during the rolling 12 month period following a Member’s Review Date.

“Status” means a Member’s status as determined according to their Spend Balance and clause 4.12.

"Terms and Conditions" means these Terms and Conditions, as amended from time to time.

“Website” means https://www.adorebeauty.com.au/ or https://www.adorebeauty.co.nz/ (or any replacement websites)

If you do not understand these Terms and Conditions or to contact the Customer Service Centre:

Email: service@adorebeauty.com.au

Phone: 03 9344 1671

Live chat: via our website www.adorebeauty.com.au