Adore Beauty Shipping Information

How long will my order take to arrive? 

Delivery times are based on orders placed between Monday – Friday. Orders placed before 1pm AEST (Melbourne) will be dispatched the same day. Orders placed after 1pm will be processed the following morning.  


If the order is placed after 1pm on a Friday, or on the weekend, the order will be dispatched on Monday. 


How much does shipping cost?

Australian standard post is free with every order!

Express Post is free for orders over $50 (excluding flammable items). Add 2 days to the below timelines for Standard Post.

 

Shipping Method Cost Total Delivery Time
(including processing time)
Australia Post eParcel FREE

5 - 7 working days, up to 10 working days to Western Australia.

Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.

Delivery to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided. 

Australia Post Express eParcel

$6.95 

or

FREE on orders over $50

1 - 3 business days.

The Australia Post Express Next Day Network can be found (http://auspost.com.au/parcels-mail/delivery-areas.html). 

Delivery to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided. 

Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.

Same Day Delivery 
(Melbourne only)  
$11.95  

Same day for orders placed before 1pm.

Please provide a contact number and delivery instructions if you are not available to sign for the parcel at time of delivery.

International Air Mail
(uninsured) 
from $6.95 AU

4 – 30 working days.

Price dependent on weight of parcel.

International
(insured) 
from $10.50 AU

4 – 30 working days.

Recommended for orders over $50. Price dependent on weight of parcel.



Am I eligible for Melbourne Same Day Delivery?


Same day delivery is trackable, and applies only to the following postcodes:


3000, 3002, 3003, 3004, 3006, 3008, 3011, 3012,

3013, 3015, 3031, 3032, 3034, 3039, 3040, 3041,

3042, 3043, 3044, 3046, 3051, 3052, 3053, 3054,

3055, 3056, 3058, 3060, 3065, 3066, 3067, 3068,

3070, 3071, 3072, 3073, 3078, 3079, 3081, 3083,

3084, 3101, 3102, 3121, 3122, 3141, 3205, 3206,

3207


International Shipping


Thanks to our partnership with Borderfree, we can now ship most of our products to over 150 countries internationally. You can visit our international website at:

row.adorebeauty.com

For more information about International shipping including postage costs, time frames and what products are eligible to be sent internationally, please view here.

 

 

What if my order hasn't arrived in the estimated time?


If all the items you ordered are in stock at the time of purchase, and you have placed your order before 1pm, you can expect your order to be dispatched the same day.

If your order was placed after 1pm, and all items are available, your order will be dispatched next business day. 


Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.


Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday.


If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel. 


If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.


Please check your confirmation email to confirm your delivery address was correct.


Who will deliver my parcel?


We have a range of delivery partners for you to choose from - your parcel can be sent via  Capital Transport (same day delivery within selected Melbourne postcodes), Australia Post (eParcel and Express) or Couriers Please (selected postcodes).


How to track your parcel with Australia Post: 


1. You'll find your tracking number under "Consignment Number" in the PDF document attached to your shipment confirmation email.


2. Enter this tracking number at http://auspost.com.au/track/track.html


For parcel enquiries you can contact Australia Post directly on 137 678


If you have been through these processes and still cannot locate your parcel, please email us at service@adorebeauty.com.au.

 


Ways to ensure you don't miss your delivery:


Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.


If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").


If your parcel is being delivered with our same day delivery service, please ensure your mobile number is in the delivery comments or on your  customer account, so we can contact you if necessary.

 

What happens if an item I ordered was out of stock?


If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.


This will be reflected on your confirmation email, as your dispatch date will be delayed.


If you would like an update on when a product will come back into stock, please email us at service@adorebeauty.com.au.


Thanks for understanding. 


 

Returns 

If you'd like to return an item to us, please view our return information page here.