Adore Beauty Shipping Information

We’re moving to an even bigger and better warehouse, so that we can stock even more amazing products and get orders out to you even quicker. Usually we offer same day dispatch when ordered before 1pm, however unfortunately we are anticipating there may be some delays. We appreciate your patience during this time.



How long will my order take to arrive?

We offer free shipping on all Australian orders! Express Post is FREE with every order over $50. 


Shipping Method

Cost

Total Delivery Time

(including processing time)

Australia Post Express eParcel

FREE on orders over $50

or

$6.95 on orders under $50

1 - 3 business days.

The Australia Post Express Next Day Network can be found (http://auspost.com.au/parcels-mail/delivery-areas.html).

Delivery to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided.

Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.

Australia Post eParcel

FREE on orders under $50




5 - 7 working days, up to 10 working days to Western Australia.

Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.

Delivery to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided.

Please note that if your order is over $50 and contains dangerous goods (eg hairspray, nail polish, fragrance) your order may default to Australia Post eParcel.

 

International Shipping

Thanks to our partnership with Borderfree, we can now ship most of our products to over 150 countries internationally. You can visit our international website at:

row.adorebeauty.com

For more information about International shipping including postage costs, time frames and what products are eligible to be sent internationally, please view here.

  

What if my order hasn't arrived in the estimated time?

If all the items you ordered are in stock at the time of purchase, and you have placed your order before 1pm, you can expect your order to be dispatched the same day.

If your order was placed after 1pm, and all items are available, your order will be dispatched next business day.

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday.

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.


Who will deliver my parcel?

Your parcel will be sent via Australia Post (eParcel and Express).


How to track your parcel with Australia Post:

1. You'll find your tracking number under "Consignment Number" in the PDF document attached to your shipment confirmation email.

2. Enter this tracking number at http://auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678

If you have been through these processes and still cannot locate your parcel, please email us at service@adorebeauty.com.au.

 

Ways to ensure you don't miss your delivery:

Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

If your parcel is being delivered with our same day delivery service, please ensure your mobile number is in the delivery comments or on your  customer account, so we can contact you if necessary.

 

What happens if an item I ordered was out of stock?

If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.

This will be reflected on your confirmation email, as your dispatch date will be delayed.

If you would like an update on when a product will come back into stock, please email us at service@adorebeauty.com.au.

Thanks for understanding.

 

Returns

If you'd like to return an item to us, please view our return information page here.