Adore Beauty Shipping Information

 

Free shipping on all Australian orders! FREE express post for orders over $50. Order before 2pm AEDT for same day dispatch. Order before 11am for same day twilight dispatch, to select VIC postcodes.


How long will my order take to arrive?

Shipping Method

Cost

Total Delivery Time

(including processing time)

Australia Post Express eParcel

FREE on orders over $50

or

$6.95 on orders under $50

1 - 3 business days.

The Australia Post Express Next Day Network can be found (http://auspost.com.au/parcels-mail/delivery-areas.html).

Delivery to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided.

Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.

Australia Post eParcel

FREE on orders under $50




5 - 7 working days, up to 10 working days to Western Australia.

Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.

Delivery to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided.

Please note that if your order is over $50 and contains dangerous goods (eg hairspray, nail polish, fragrance) your order may default to Australia Post eParcel.

Australia Post Twilight delivery

$2.35 on all orders 

If your order is placed before 11am AEST, it will be delivered between 6pm - 9pm the same night.

If your order is placed after 11am AEST, it will be delivered between 6pm - 9pm the following evening (Mon - Fri).

Not available on weekends.

ONLY available to select postcodes in Melbourne, to residential addresses only. Please no PO Boxes, Parcel Lockers, or business addresses. 

For a list of available postcodes, please see below.

 

What if my order hasn't arrived in the estimated time?

If all the items you ordered are in stock at the time of purchase, and you have placed your order before 2pm, you can expect your order to be dispatched the same day.

If your order was placed after 2pm, and all items are available, your order will be dispatched next business day.

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday.

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.


Who will deliver my parcel?

Your parcel will be sent via Australia Post (eParcel and Express). If you select Twilight at checkout, your order will be delivered via StarTrack.


How to track your parcel with Australia Post:

1. You'll find your tracking number under "Consignment Number" in the PDF document attached to your shipment confirmation email.

2. Enter this tracking number at http://auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678

If you have been through these processes and still cannot locate your parcel, please email us at service@adorebeauty.com.au.


 

How to track your parcel with Star Track (Twilight deliveries only):

 

1. You'll find your job number in an email titled "StarTrack Courier - Pickup Confirmation" sent from Australia Post.

2. Enter this job number at https://my.startrackcourier.com.au/ and select the state as VIC.

 

If you have been through these processes and still cannot locate your parcel, please email us at service@adorebeauty.com.au.

 


Twilight Postcodes

Twilight  deliveries are available to the following Victorian postcodes:

 

8045 3018 3037 3056 3084 3124 3147 3172 3194
8051 3018 3037 3056 3085 3124 3148 3173 3194
8060 3019 3037 3056 3085 3125 3148 3174 3195
8061 3019 3037 3057 3085 3125 3148 3174 3195
8066 3020 3038 3057 3086 3125 3148 3175 3195
8069 3020 3038 3058 3087 3126 3149 3175 3195
8070 3020 3038 3058 3087 3126 3149 3175 3195
8071 3020 3038 3058 3088 3127 3149 3175 3195
8102 3020 3039 3058 3088 3127 3150 3175 3196
8103 3021 3040 3058 3088 3127 3150 3175 3196
8107 3021 3040 3059 3090 3128 3150 3177 3196
8108 3021 3040 3060 3093 3128 3151 3177 3196
8111 3021 3041 3061 3094 3128 3151 3178 3197
8120 3022 3041 3065 3095 3128 3152 3179 3197
8205 3022 3041 3066 3095 3128 3152 3180 3198
8383 3023 3041 3066 3095 3129 3152 3181 3201
8386 3023 3041 3067 3101 3129 3152 3181 3204
8388 3023 3042 3068 3101 3129 3153 3181 3204
8390 3023 3042 3068 3102 3130 3153 3182 3204
8393 3023 3042 3070 3103 3130 3154 3182 3204
8394 3023 3042 3070 3103 3130 3155 3182 3205
8396 3023 3043 3071 3103 3130 3156 3183 3206
8399 3025 3043 3072 3103 3131 3156 3183 3206
8627 3025 3043 3072 3104 3131 3156 3184 3207
3000 3025 3044 3072 3104 3131 3156 3184 3207
3002 3026 3044 3072 3105 3132 3156 3185 3802
3003 3027 3045 3072 3106 3132 3161 3185  
3004 3028 3046 3072 3107 3132 3161 3185  
3004 3028 3046 3072 3108 3133 3162 3186  
3004 3028 3046 3073 3109 3133 3162 3186  
3005 3029 3047 3074 3109 3135 3162 3186  
3006 3029 3047 3075 3111 3135 3163 3186  
3006 3029 3047 3076 3121 3135 3163 3187  
3008 3030 3048 3078 3121 3141 3163 3187  
3010 3030 3048 3078 3121 3142 3163 3188  
3011 3030 3049 3079 3121 3142 3165 3188  
3011 3030 3049 3079 3121 3143 3166 3188  
3011 3030 3050 3079 3121 3143 3166 3189  
3012 3030 3051 3081 3121 3144 3166 3189  
3012 3031 3051 3081 3122 3144 3166 3189  
3012 3031 3052 3081 3122 3144 3167 3190  
3012 3032 3052 3081 3122 3145 3168 3191  
3012 3032 3053 3082 3122 3145 3168 3192  
3013 3032 3053 3083 3122 3145 3169 3192  
3013 3032 3054 3083 3123 3145 3169 3192  
3015 3033 3054 3083 3123 3145 3170 3193  
3015 3034 3055 3084 3124 3145 3170 3193  
3015 3036 3055 3084 3124 3146 3171 3193  
3016 3036 3055 3084 3124 3146 3171 3193  
3016 3037 3055 3084 3124 3147 3172 3194  


 

Ways to ensure you don't miss your delivery:

Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

If your parcel is being delivered with our same day delivery service, please ensure your mobile number is in the delivery comments or on your  customer account, so we can contact you if necessary.

 

What happens if an item I ordered was out of stock?

If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.

This will be reflected on your confirmation email, as your dispatch date will be delayed.

If you would like an update on when a product will come back into stock, please email us at service@adorebeauty.com.au.

Thanks for understanding.

 

Returns

If you'd like to return an item to us, please view our return information page here.