Payments

What payment methods are accepted?

You can choose any of the following payment methods at the checkout when completing your order:

  • Credit card (Mastercard, VISA, American Express) - pay online via our secure server, or phone/fax your card details
  • Direct deposit to our bank account
  • Cheque/money order
  • PayPal

How to pay by credit card

Paying online is quick, easy and secure - just choose the "pay online" option at the checkout, then follow the step by step instructions. (It's completely safe - read more about our security measures.)

Alternatively you can phone or fax your card details through:

Australia wide: 1300 730 013 (local call cost - not available from mobiles)
Outside Australia: +61 3 9380 8521
Fax: 03 8612 3688 / +613 8612 3688

The charge will appear on your statement as "ADORE BEAUTY".  Please note that our secure real-time credit card processing facilities will charge your card at the time the order is placed.

How to pay by direct deposit

Payment must be received by us within 3 working days of the order date, otherwise the order will be cancelled. To make a direct deposit using an Australian bank account, you can use the third-party-transfer facility in your online banking to send money to our account. Alternatively, visit a Westpac branch and fill out a deposit slip with the details below to make a deposit over the counter.

Our account details are as follows:

Account name: Adore Beauty
Bank: Westpac
Branch: Lygon St, Carlton
BSB number: 033-178
Account number: 278123

Please reference your payment with your order number so that we can identify it as yours. If paying at a Westpac branch, use the last 7 digits of your order number as the payment reference.

Note that direct deposits can take up to 3 working days to clear into our account.

How to pay by cheque/money order

Payment must be received by us within 10 working days of the order date, otherwise the order will be cancelled. Simply make your payment out to Adore Beauty, and send it with your name, address and order number to:

Adore Beauty
461 Victoria St
Brunswick West, VIC 3055
AUSTRALIA

We cannot take responsibility for payments that do not reach us, therefore we suggest you use Registered Post or some other insured form of postage. Cheques will take 7 days to clear before we can dispatch your order. Cheques and money orders MUST be denominated in Australian dollars - if your bank account is in a different currency, you will need to see your bank to arrange an international money order or bank cheque.

How to pay by PayPal

Simply select “Check out with Paypal” when you get to the checkout. You’ll be prompted to log in to Paypal to complete your order. 

If you have funded your Paypal payment with a credit card or Paypal balance, the payment will come through to us instantly. If however you pay using your bank account, it will take around 5-7 days for the payment to clear before we can ship your order.

Security

Shopping using your credit card with us is completely safe. As soon as you enter the checkout process, any information you submit is encrypted and sent through our secure server.

Once you confirm your order, your payment is processed using Securepay's 128-bit SSL secure payments gateway, using military-strength encryption to encode your information as it travels over the Internet. Your payment is processed in real time - similar to EFTPOS, where the transfer of funds takes place immediately - and you are immediately notified as to whether or not the payment has been successfully processed.

In fact, shopping with us is even safer than, say, giving your credit card to a waiter in a restaurant, because nobody ever sees your card number. We do not store or record your credit card information. When you enter the card details, they are encrypted and sent through the banking network immediately. If the transaction is successful, we receive notification of your order, minus the card number.

Put it this way: we would happily use our own credit cards on this site, and would recommend it to our own families.

Currency & Pricing

All transactions are settled in Australian Dollars ($AUD). Prices displayed on the site are inclusive of GST, which we have to charge on all orders to be shipped within Australia. For orders that are to be shipped outside of Australia, the GST component will be removed at the checkout.

If you are ordering from outside Australia, and your bank account is held in a different currency, you can still order by credit card - your currency will automatically be converted to Australian dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, usually around 1% of the transaction value - contact your bank or credit provider for details.

In some areas of the site, prices will be shown with an estimate of the price in your home currency next to the Australian dollar amount. These converted prices are for information purposes only, to help you get an idea of the approximate cost of a product, and they may not be the exact amounts that will appear on your credit card statement. The final charge to your card is made in Australian dollars and the ultimate conversion rate is determined by your bank or credit provider. Therefore we are not able to take responsibility if the final amount charged to your card differs slightly from the estimated conversions we provide.

Currency Converter - convert our prices into your currency.