Contact Us

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  • I want to place an order, or have a question about ordering.
Phone: (03) 9486 7179 (9am-5pm Melbourne time)
Ordering online is the safest and quickest way to order. Check our Help section if you’re new and need some guidance.
  • I have an enquiry about an existing order (including returns).

Email, or call (03) 9486 7179. Check out our returns policy.

  • I want to visit your Melbourne store.

Our store in Carlton North is now closed. You can, however, pick up online orders from our warehouse in Brunswick West. Just select “Pickup” as your shipping method when you check out.  You can also place pickup orders by phone on (03) 9486 7179. The warehouse is open for order collections from 9am until 5pm, Monday to Friday.

Please note that we have no payment facilities for pickup orders, so you’ll need to pay for your order online or over the phone.

  • I need some product advice.

If it’s just a quick question about a particular product, email

If you’d like our beauty therapist to recommend you a complete skincare program tailored to your individual skin type and concerns, you can book a skin consultation (either at our Brunswick West Skin Centre, or over Skype) for a small fee of $20, redeemable against any purchase.  Book online or call (03) 9486 7179.

  • I want to find another stockist near me.

Unfortunately we can’t help you there. We’re just a retailer so we don’t have a list of other stockists. But we do ship all over Australia so we can certainly help you get your favourite products – see 'I want to place an order' above.

  • I want to stock your products in my store/salon.

Sorry, can’t help you with that one either – we don’t offer wholesale facilities, and we don’t give out supplier information.

  • I want Adore Beauty to stock my products.

Send your product information, samples and pricing to Kate Morris, c/- Adore Beauty, 461 Victoria St, Brunswick West, VIC 3055.

  • I am a journalist and want to feature Adore Beauty editorially.

Email (PR enquiries only - for customer service please call (03) 9486 7179).  No advertising calls please.