Help & Customer Service

Welcome to our Help section. Here, you'll find the answers to many common questions about shopping from us. Just choose one of the topics below:


Payments
Currency & Pricing
Returns
Shipping
Contact Information

 

Payments

What payment methods are accepted?

You can choose any of the following payment methods at the checkout when completing your order:

  • Credit card (Mastercard, VISA, American Express) - pay online via our secure server, or phone/fax your card details
  • Direct deposit to our bank account
  • PayPal
  • Afterpay

How to pay by credit card

Paying online is quick, easy and secure - just choose the "pay online" option at the checkout, then follow the step by step instructions. (It's completely safe - read more about our security measures.)

Alternatively you can phone your card details through:

Australia wide: (03) 9344 1671  (international +61393441671)

The charge will appear on your statement as "ADORE BEAUTY".  Please note that our secure real-time credit card processing facilities will charge your card at the time the order is placed.

How to pay by direct deposit

Payment must be received by us within 3 working days of the order date, otherwise the order will be cancelled. To make a direct deposit using an Australian bank account, you can use the third-party-transfer facility in your online banking to send money to our account. Alternatively, visit a Westpac branch and fill out a deposit slip with the details below to make a deposit over the counter.

Our account details are as follows:

Account name: Adore Beauty
Bank: Commonwealth Bank
Branch: 325 Collins St, Melbourne
BSB number: 063000
Account number: 12963765

Please reference your payment with your order number so that we can identify it as yours. If paying at a Westpac branch, use the last 7 digits of your order number as the payment reference.

Note that direct deposits can take up to 3 working days to clear into our account.

 

How to pay by PayPal

Simply select “Check out with Paypal” when you get to the checkout. You’ll be prompted to log in to Paypal to complete your order. 

If you have funded your Paypal payment with a credit card or Paypal balance, the payment will come through to us instantly. If however you pay using your bank account, it will take around 5-7 days for the payment to clear before we can ship your order.

How to pay by Afterpay

[Please click here for directions on how to pay via Afterpay] 

 

Currency & Pricing

All transactions are settled in Australian Dollars ($AUD). Prices displayed on the site are inclusive of GST, which we have to charge on all orders to be shipped within Australia. For orders that are to be shipped outside of Australia, the GST component will be removed at the checkout.

If you are ordering from outside Australia, and your bank account is held in a different currency, you can still order by credit card - your currency will automatically be converted to Australian dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, usually around 1% of the transaction value - contact your bank or credit provider for details.

In some areas of the site, prices will be shown with an estimate of the price in your home currency next to the Australian dollar amount. These converted prices are for information purposes only, to help you get an idea of the approximate cost of a product, and they may not be the exact amounts that will appear on your credit card statement. The final charge to your card is made in Australian dollars and the ultimate conversion rate is determined by your bank or credit provider. Therefore we are not able to take responsibility if the final amount charged to your card differs slightly from the estimated conversions we provide.

Currency Converter - convert our prices into your currency.

Returns

More info on our returns policy here