Contact Us

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  • I want to place an order, or have a question about ordering.
Ordering online is the safest and quickest way to order. Check our Help section if you’re new and need some guidance. Email if you really get stuck, or you can call us on (03) 9486 7179

  • I have an enquiry about an existing order (including returns).

Email, or call the Customer Service phone number provided in your order confirmation email and on the delivery slip. Check out our returns policy.

  • I want to visit your Melbourne store.

Our store in Carlton North is now closed. You can, however, pick up online orders from our warehouse in Northcote. Just select “Pickup” as your shipping method when you check out.  You can also place pickup orders by phone on (03) 9486 7179. The warehouse is open for order collections from 9am until 5pm, Monday to Friday.

Please note that we have no payment facilities for pickup orders, so you’ll need to pay for your order online or over the phone.

  • I need some product advice.

Send us an email:

  • I want to find another stockist near me.

Unfortunately we can’t help you there. We’re just a retailer so we don’t have a list of other stockists. But we do ship all over Australia so we can certainly help you get your favourite products – see 'I want to place an order' above.

  • I want to stock your products in my store/salon.

Sorry, can’t help you with that one either – we don’t offer wholesale facilities, and we don’t give out supplier information.

  • I want Adore Beauty to stock my products.

Send your product information and pricing to Sarah Height ( and mail your samples to ATT: Sarah Height, 3-4/177 Beavers Road, Northcote VIC 3070.  

  • I am a journalist and want to feature Adore Beauty editorially.

PR Enquiries:, (PR enquiries only - for order enquiries call (03) 9486 7179).  No advertising calls please