Testimonials

Want to know what others thought of our service and products? Here is a selection of recent comments from a few of our customers.

If you have any comments you'd like to share with others, please email them to us, we would love to know what you think!

"I just wanted to say that I have never, ever, been happier with the service provided by a company than I am with adore beauty right now. You delivered soooo quickly. Everything was so nicely and safely packaged! Other companies I have bought from seem to fling the products in the box with a single sheet of bubble wrap and hope for the best. Not you guys! Everything was in better-than-retail condition and snuggled sweetly in its little bed of foam peanuts! Thank you!!P.S. Thanks for the Tim Tam and free samples! That made me smile." - Anna Marie, North Rocks, NSW

"Thank you for my order, my free samples (especially of the perfume Chloe) and excellent fast service.I love my products!!" - Joanne, Moruya, NSW 

"Thank you for sending me my beautiful products so promptly. They were very well packaged and arrived in pristine condition. The Subtle Energies products are sublime. This is the second Mogra & Indian Rose Cream and Juhi Replenishing Milk Cleansing Cream that I have purchased from you and I am already noticing a real improvement in my skin. My skin seems to have aquired a soft glow and is the clearest it has been for along time - I am chuffed. Thank you for making my shopping experience with Adorebeauty such an easy and helpful one.Regards,Glenda.P.S. Thank you also for the samples" - Glenda, Murchison, VIC

"I live in regional Victoria and after receiving a last minute invitation for an event the next day in Melbourne, I desperately needed some Model Co Body Meringue! I spoke to Sarah who arranged for it to be sent express post (as it is flammable, when I went to order online, it didn't give me the option to have it sent to me express). It arrived this morning, with my awesome samples that I will use for the event too! Divine Chloe perfume and a Benefit stay-put primer for eyeshadows! Soooo impressed with your helpfulness and efficiency! The samples and chocolate is such a lovely touch which really sets you guys apart. I have shopped with Adore Beauty for a very long time and you just get better and better! Keep it up, there are too few on a par with you!' - Jacinta, Mount Helen, VIC

"I purchased an order recently with you and have been very happy with the ordering process, delivery time and communication. I often order my Jane Iredale from you and have always had prompt service and quick delivery. Keep up the great work and its Friday so have a beautiful weekend! Cheers" - Rosyln, Wurtulla, QLD

"I would like to thank you for the very quick delivery of my cosmetics, it is always a pleasure to purchase from your online site so easy easy and love the freebie chocolate too !!" - Santina, Gisborne, VIC

"Thank you for your very quick delivery of my order. Quite amazing really since I placed my order yesterday and received it in 24 hours."- Donna, Sydney, NSW

"My product arrived this morning, within 24hours of ordering it!Thanks for the prompt professional service. I am looking forward to trying the product."- Heather, Melbourne, VIC

"Just a courtesy email to let you know that I received my products in the post today.Thanks for the chocolate.What a lovely touch.That will cost me an extra 10min on the treadmill.You can rest assured that I will pamper myself tonight.Can't wait to try my new products.Thanks"- Catherine, Buff Point, NSW

"I just wanted to say that you girls and guys at Adore are awesome... I received my goodies today which is amazing as I live in regional WA and it usually takes 3 working days for me to receive express post items just from Perth! I can't believe how quickly it got here I was so excited!!!! I now remember why I buy from Adore, it's just so quick and easy not to mention the excellent customer service.Thank you :)"- Sheree, South Hedland, WA

"People these days are very quick to provide negative feedback for services so I wanted to do the opposite and say thank you for your wonderful service - again!
I just received my 2nd order from you and cannot fault your products, service and delivery times. I will now be a very regular customer as this doesn't happen too often with online stores.I also love the little chocolate that gets included ;)" - Courtney, Hawthorn, VIC

"Thank you so much - brilliant service my order arrived the next morning. Wouldn't hesitate to recommend your website." - Mary, Port Melbourne, VIC

"Wow I wasn't expecting my parcel until tomorrow and yet received it today! Thanks so much for the fast postage and handling time! I love all the samples included, especially the dermalogica microfoliant as I've been wanting to try that for ages! Thanks again as I'm very very happy with the service your site provided =)" - Annie, Sydney, NSW

"I just wanted to tell you how fantastic you are at what you do!! My orders always arrive the very next day, and the product info & instructions printed out are so helpful. The free samples and the little choccie are the icing on the cake. Keep up the great work and continue to exceed our expectations! P.S I love the packaging, looks fantastic." - Shelley, East Brisbane, QLD

"I am impressed by your fast, reliable service and fabulous range of products at cheap prices. Thank you." - Sue, Langwarrin, VIC

"Thank you for a fantastic service. It truly has been a wonderful experience. I loved shopping online and receiving my parcel. I will definitely recommend this service to others." - Velia, SA

"Hi, I just wanted to say thanks so much for your wonderful customer service. Having been an Adore Beauty fan for many years, I have always enjoyed the great products, fast postage, and of course the free choccies and samples! I feel the real test of customer service is when there is a problem with a product, and I am extremely pleased to say that having recently had a reaction to a product I ordered, your swift response and fantastic service was second to none. Thank you so much! I'll be a loyal customer for many years to come!" - Katie, Woodlands, WA

"Thank you for the quick delivery, the free samples, the product info booklet and the chocolate! Nice touch! Will definitely be back on your site next time I need something!" - Kelly, Grovedale, VIC

"Just wanted to let you know that I am thrilled with my order! It arrived promptly, was filled with heaps of great samples and the goodie bag was actually worth me putting in an order (the only reason why I decided to buy everything I'd wanted for ages now) because it was filled with a number of things off your best buys list that I was buying from anyway. I am very happy and will be referring you to others because it's supporting an Australian company rather than a Hong Kong one. Very, very happy!" - Lauren, Doncaster, VIC

"Thankyou SO much for getting my foundation to me as quickly as you did. You are absolute lifesavers! I was starting to panic thinking that I wouldn't have any foundation to use to do my makeup on my 10th wedding anniversary tomorrow, and the parcel just arrived! Your service is absolutely fantastic, and your staff were so friendly and helpful. I couldn't get this level of service from the company that makes the foundation, so to find your site was an absolute blessing. Thankyou for the little gifts, and my 2 little boys loved the chocolates. I will definitely be using you again, and letting everyone I know about Adore. You are awesome!" - Allison, Forest Lake, QLD

"Thank you, everything is fine, timely arrival of my order and very safe packaging. I appreciate being able to get my product of choice from you as I am unable to access it in NZ." - Adrienne, NZ

"I would just like to say thank you for the prompt delivery of my ordered items.  I had no expectation that they would get here by Christmas!  The two items were securely packaged and beautifully wrapped in tissue, and the little chocolate was a very lovely touch! I am very impressed with your service and will definitely recommend you to my daughters (one of whom is the recipient of the aesop goods!) and friends. " - Carol, Brisbane, QLD

"I just wanted to write and say thank you so much for your wonderful  service. I ordered items on line on Sunday night and received them on Tuesday morning. Melbourne to Central Coast  NSW that is amazing, and it’s not the first time you have excelled in customer service, you and Australia Post must be the most efficient companies in Australia. I appreciate you and your team and I hope you have a wonderful Christmas and safe and happy new year, surrounded by the people you love and yummy food." - Lyn, Kincumber, NSW

"Just a quick note to say THANKYOU. I have been so impressed with your service and communication after placing my order. I recieved the parcel yesterday,everything is perfect,the samples are great and the little chocolate is a lovely surprise :) I wish all companies were as good and easy to deal with as you. I will definately be ordering from you again and passing on your details to friends. Thanks again and merry christmas..." - Rebecca, Byron Bay, NSW

"I've been frequenting Adore Beauty for at least 3 years now, its always my first stop when im looking for skin care or make-up or gifts for friends and family.

I've been devoted to Alpha-H's  Microcleanse exfoliator and have been buying it off AdoreBeauty exclusively. The packaging and delivery has been consistently fast and efficient for the past 3 years. I dont think i've ever had to wait for more than a day from placing the order to to receive my parcel - thats seriously impressive! Thanks for stocking such great brands and such a fantastic variety of Natural/Organic products too. Its such a pleasure to receive the extra samples as well as the mini sugar hit ;-) I suggest you guys to friends all the time." - Nisha, Chatswood West, NSW

"Hi there I just received my order in the mail today and Im not sure if this is the right place to email this, but thank you. I didn't think it was possible to be more excited about a company than my order that I placed for burts bees products, which btw i have been trying to hunt down for months. Of course I love the products but I was so excited to find my order come so early and then to be so beautifully packaged with a handy order guide :) and even with a chocolate too! I will definitely be ordering more from your great website and recommending to all my family and friends :)" - Nioka, Hawthorn East, VIC

"I discovered adorebeauty back in 2002/03 and used to frequently e-shop. Life happens -  so it has been at least three years since I last used adorebeauty. I recently rediscovered the pleasure of AB and had forgetten how excited I get when the parcel arrives. I rely a lot on online shopping for many things, because we live a very remote town in the Kimberley WA. Online shopping is the only way I can access many things that you take for granted if you live in a more populated town. I think as an e-tailer, Adore Beauty ticks all the boxes: great range, great prices, great brands, good postage, excellent customer service, easy to use website, helpful new and reviews - the list goes on. I wish all e-tailers would follow Adore's receipe! Wherever possible, I recommend Adore Beauty...and have already written up my Xmas list and stuck in on the fridge." - Andrea, Halls Creek, WA

"I wanted to send a note to say how impressed I am at the speed and commitment at posting my order. The wedding anniversary gift for my wife of Annick Goutal vanille Exquise was amazing! I also received a gift of a Cherry Ripe – my favourite! Thank you so much for your service and fine attention to detail." - Peter, Huntleys Cove, NSW

"I have recently placed an order with you, the 19th Nov. to be exact! I just wanted to let you know that I am extremely rapt with your service and presentation / packaging! I will be re-using my packaging at Christmas time too! Thanks again! My first time, but definately not my last!" - Janelle, Hobart, TAS

"I made my first order with you guys this week for the Kevin Murphy Anti Gravity serum. The package arrived promptly and with a surprise gift of a chocolate inside! Loved it! The paper also suggested to comment on the service. So here I am. I just wanted to reiterate the efficiency of your ordering system, and am rapped that you stock such great brands (Aesop, Kevin Murphy, and Clarins to name a small but classy few). Previous online purchases for skin/hair/makeup had used ****** but I personally feel better knowing that I am supporting people working in my own home town, rather than from overseas. Keep up the great work, and I will be sure to purchase from you guys again and have already forwarded the brochure given with my package for gift ideas onto my mother!" - Krystina, Werribee South, VIC

"To all the girls at ADORE BEAUTY. I would like to send my warmest gratitude to you all for the on-going fantastic service I receive every time I make an order with you. NOT ONCE have I been disappointed with anything! and to top it off I get a choclately treat to enjoy each time I unwrap my products! Its times like that that really make you think "Is there anything else a girl could ask for" ? Congratulations on getting through another successful year! May you continue to have many more." - Camille, Kialla Park, VIC

"I received my second order yesterday and it was as though I was opening a gift!  It was so nice to open the three individually wrapped  'presents' ( loved the white and gold tissue)in my parcel. To top it off, what a treat to find a tiny Picnic bar tucked in amongst the packaging pellets. Thank you for the thoughtful addition as well as prompt delivery of great products. No complaints at all!" - Pam, Port Macquarie NSW

"I recently made a purchase from your site and was delighted with the quick delivery of my goods. Not only that, I received a lovely gift of a bottle of Trilogy Botanical shower gel, which has a beautiful scent and is lovely to use. The chocolate was also a very nice touch! I would like to thank the team at Adore Beauty for making my shopping experience such a pleasant one. I do not draw much satisfaction from so-called customer service in Australia, so it is refreshing to see a company take time to acknowledge their customers - because without customers there would be no company. Once again, thank you and I will be recommending Adore Beauty to all of my friends. " - Melissa, Tullamarine

"A note to let you know that I received my order this morning.  Thank you for the promptness of delivery. I am very impressed with your service and will certainly pass on the referral card you have enclosed in my parcel to my girlfriends." - Lyn, Box Hill

"I have just received my first order from you, & I am writing to let you know that I am thrilled with the products & the service! The package arrived safely & was wrapped and presented beautifully. The choccy was lovely too. Thank you Adore! I will be a returning customer in the future." - Lorinda, Greensborough

"Hi, I placed an order for Alpha H products yesterday morning and have received products today. Your service is consistently outstanding!! Thank you for a great online shopping experience with a great range of products." - Michelle, Melbourne

"Just wanted to say thank-you so much for the very fast delivery and service! Can’t wait to trial my Kevin Murphy products and appreciate the very quick turnaround from purchase to delivery! Great service – thanks!" - Georgia, VIC

"Thankyou once again for your great service!! While you didn't have the product that I ordered, you found an excellent substitute and the free gift was amazing! You also got the order all the way to Central Queensland in record time. I have used your company often and recommend you to all my friends." - Amy, QLD

"I just wanted to offer some positive feedback about my order -- I got it this morning and I'm very pleased with it. The packaging and presentation of the parcel and the products was excellent (the Twix bar was a nice touch, too). I first ordered from Adore Beauty a  couple years ago for a friend and she and I are both happy with the company's approach to their clients, etc. Thank you for your service and I will be ordering again in the next couple weeks." - KJ, QLD

"I received my order superfast and was so impressed with the packing and the fact that you used some lovely tissue paper to wrap the item I ordered. I ran a mail order business for 8 years and always notice when a company is focussed on the customer having an excellent experience.  ... Thanks again for such excellent, speedy service!" - Di, VIC

"I just want to say a big thank you on your speedy delivery. I only placed the order yesterday and I got it today! Awesome! And the surprise choccy went down really well with my coffee this morning. You guy's have a huge range of brands and having experienced your exceptional service I will continure to buy all my Skincare from you guy's and will definitely get my friends onto your website as well!" - Kanita, QLD

"I ordered from you for the first time last week and was highly impressed! the product arrived in record time AND it came with a little  chocolate surprise, smiles all round!!!!! I will most certainly be buying from your site where possible in the future, great work." - Simone, VIC

"Since receiving my parcel I have been meaning to make contact to express how very happy and impressed I was with my Adore experience!  Firstly, the website was great and being able to pay with PayPal is always my preference.  Secondly, I received my order so quickly - I think I purchased on a Friday or Saturday night and received the parcel by Tuesday!!  Thirdly, as if the excitement of receiving my order (fabulous Rubis tweezers) was not enough, opening up my parcel to find a personalised note, my two free samples and a chocolate made my day!  I received more attention and personal service from a web-based company than I have received in many stores dealing face-to-face!  Many companies like to say that customer service is important to them but I have NEVER dealt with a single other business that has gone to the lengths you have to demonstrate it.  I am VERY IMPRESSED!!  I will be happy to purchase from Adore Beauty again and will enthusiastically recommend Adore Beauty to my friends.  Thank-you for a truly pleasant experience.  I congratulate you on being true trend-setters in delivering exceptional customer service." - Carlie, QLD

"Wow guys! Great service! My friend received her handcream today which  I only ordered yesterday. So impressed!!! And she was wrapped [sic] with her  twirl chocolate too :-) Thanks!" - Emma, VIC

"I just wanted to thank you very much for the great service.  This was the first order I have placed with you and it arrived this morning.  It was just what I needed - my moisturiser AND a chocolate which came in very handy. Thanks so much again." - Justine, QLD

"I am breathless with your service.  Very happy!!!!  My daughter in Sydney has been giving me samples of your products for ages and the camellia nut cream suits me so well I just had to get a BIG one.   The chocolate was a nice touch and the packaging will be great for craft with my grandaughters!!!   It is also the the very first on-line purchase I have made with my brand new computer!  Many thanks." - Enid, QLD

"A note of thanks for your service. I love the convenience of online shopping with my makeup and promptness with which they arrive on my doorstep. I particularly love the free samples you include and the little chocolate goes down really well also." - Jenny, QLD

"As a recently new customer to your beauty site I must pass on my warmest and sincere grattitude to your quality service and products! Your range is extensive and reasonably priced. Your packages are are so cutely wrapped up when I get them and in perfect condition. I also love your page layout! The clarity, design, colours and product pictures make it a much better shopping experience. The free samples are such a wonderful option with your site too! You really are superior to any other online beauty site! Are you considering getting the "Youngblood" Cosmetics range in? If not please consider it. Other then that! Thankyou once again! Il be shopping with you soon!" – Camille

"My order arrived this afternoon and I just wanted to thank you not only for your prompt and professional service, but also for the lovely gift that came with it. Very impressed. First purchase from you, and wont be my last. Have been telling my country friends all about you, well done." - Elise, VIC

"dear adorebeautifiers, thankyou so very much for the products that i have purchased from you - the service, the promptness, the wrapping, the samples, the little chocs...! i am very happy and am looking forward to trying out all my new products, letting you know how i fair and continue shopping - also the added bonus of recieving free shipping is fantastic - thankyou for making it all very affordable..." – Carissa

"I just received the products I ordered last week. I'm always surprised at how quickly my orders arrive, and I'm always very happy with the products. This time I even received a yummy surprise chocolate! I'm very happy with the way I am kept up-to-date with my order's progress, and I am very happy with Adore Beauty in general. Thanks for being so great!" - Lee, NSW

"I have just received the Moroccan Oil and I am ecstatic as you can imagine. Thank you so much for all your help, and I will be purchasing again from you guys.  Your promptness and customer service is fantastic.  I was recommended by a friend from work and I am very glad she told me about you guys." - Raquel, VIC

"Just received my first order from Adore and it definitely will not be my last!  Ordered on Saturday received in Sydney on Wednesday!  Very happy - great communication letting me know what was happening every step of the way! Great prices and well packed so no damage! Thank you Adore - will recommend you to all!" - Anna, NSW

"I would just like to thank you for the very fast and efficient service that you provide.  I received my latest package a few moments ago and I am very impressed with speed at which it was delivered.  All of my previous orders from you have been met with the same type of service, and I wish to pass on my compliments to everyone at Adore Beauty. " - Janet, SA