Shipping

 

How much does shipping cost?


Orders must be placed by 1pm AEST to start processing on the same day.


Processing time usually takes 1 business day.


Delivery times are based on orders placed between Monday – Friday. 


Shipping Method Cost Total Delivery Time
(including processing time)
Australia Post eParcel FREE

5 - 7 working days, up to 10 working days to Western Australia.

Signature required unless otherwise specified.

Delivery to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided.

Couriers Please $2.00

3 - 5 working days.

No delivery to PO Boxes, Parcel Lockers or Parcel Collect. All business addresses require a full business name.

Signature or delivery instructions required. Tracking number will be provided.

Australia Post Express eParcel

$6.95

1 - 3 business days.

The Australia Post Express Next Day Network can be found (http://auspost.com.au/parcels-mail/delivery-areas.html). 

Delivery to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided.

Same Day Delivery 
(Melbourne only)  
$11.95  

Same day for orders placed before 1pm.

Please provide a contact number and delivery instructions if you are not available to sign for the parcel at time of delivery.

International Air Mail
(uninsured) 
from $6.95 AU

4 – 30 working days.

Price dependent on weight of parcel.

International
(insured) 
from $10.50 AU

4 – 30 working days.

Recommended for orders over $50. Price dependent on weight of parcel.

Am I eligible for Melbourne Same Day Delivery?


Applies only to the following postcodes (this postage option is trackable):


3000, 3002, 3003, 3004, 3006, 3008, 3011, 3012,

3013, 3015, 3031, 3032, 3034, 3039, 3040, 3041,

3042, 3043, 3044, 3046, 3051, 3052, 3053, 3054,

3055, 3056, 3058, 3060, 3065, 3066, 3067, 3068,

3070, 3071, 3072, 3073, 3078, 3079, 3081, 3083,

3084, 3101, 3102, 3121, 3122, 3141, 3205, 3206,

3207


International Shipping


Most of our products can be shipped internationally to the following countries: 

Belgium Japan
Canada Netherlands
Denmark New Zealand
Finland Norway
Germany Singapore
Greece Sweden
Hong Kong United Kingdom
Ireland USA
Italy
 
 

Can my items be shipped to my country?


Unfortunately we are unable to ship these brands outside of Australia:


 

Glasshouse Clinique
ASAP Dermalogica
Lumira Yves Saint Laurent
Kevin Murphy Palm Beach
Aesop Shu Uemura
Kérastase Acqua Di Parma
Annick Goutal Circa Home

 

Important Notice re: Customs Fees


Some countries (UK, the E.U., and Canada in particular) charge Customs fees or import duties on merchandise ordered from overseas.


Please be aware that these charges are the customer's responsibility and are beyond our control.


We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be.


By law, we have to declare the status (i.e. "merchandise" or "gift") and the value of each parcel accurately.


It is a criminal offence for us to make a false Customs declaration, and we are unable to misrepresent your goods for the reduction of import duties/tax fees.


What if my order hasn't arrived in the estimated time?


If all the items you ordered are in stock at the time of purchase, and you have placed your order before 1pm, you can expect your order to be dispatched the same day. If your order was placed after 1pm, and all items are available, your order will be dispatched next business day. 


Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.


Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday.


If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel. 


If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.


Please check your confirmation email to confirm your delivery address was correct.


Who will deliver my parcel?


We have a range of delivery partners for you to choose from - your parcel can be sent via  Capital Transport (same day delivery within selected Melbourne postcodes), Australia Post (eParcel and Express) or Couriers Please (selected postcodes).


How to track your parcel with Australia Post: 


1. You'll find your tracking number under "Consignment Number" in the PDF document attached to your shipment confirmation email.


2. Enter this tracking number at http://auspost.com.au/track/track.html


For parcel enquiries you can contact Australia Post directly on 137 678


If you have been through these processes and still cannot locate your parcel, please email us at service@adorebeauty.com.au.


How to track your parcel with  Couriers Please:


1. You'll find your tracking number under "Consignment Number" in the PDF document attached to your shipment confirmation email.


2. Enter this tracking number at http://www.couriersplease.com.au/ezytrak


For parcel enquiries you can contact Couriers Please directly on 1300 36 1000


If you have been through these processes and still cannot locate your parcel, please email us at service@adorebeauty.com.au.


Ways to ensure you don't miss your delivery:


It's always best to have a parcel be delivered where someone will be available to sign for the parcel - this is the safest option for delivery. If you are unable to do this, you can leave delivery instructions during checkout, such as "Leave Parcel at Front Door". 


If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").


Please note that Couriers Please do not work in conjunction with Australia Post, and are unable to drop your parcel at the post office. 


What happens if an item I ordered was out of stock?


If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.


This will be reflected on your confirmation email, as your dispatch date will be delayed.


If you would like an update on when a product will come back into stock, please email us at service@adorebeauty.com.au.


Thanks for understanding. 


 

Returns 

Go to http://parcelpoint.com.au/adorebeauty/return. Follow the online process to book your return choosing from following two options and print a shipping label.


• ParcelPoint : a trackable returns service at hundreds of local stores, open 7 days and late for your convenience. This is our cheapest returns method. This costs just $6.50 including proof of postage.


• Post Office : take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.


Attach your returns label onto the parcel.


Post your parcel back to us by taking it to your local ParcelPoint store or post office.

 

ParcelPoint

 

ParcelPoint is a trackable returns service costing just $6.50. ParcelPoint offers over 800+ locations across Australia, in convenience store, pharmacies and news agencies which are open 7 days and opens till late for your convenience.