Shipping

How much does shipping cost?

Orders must be placed by 1pm AEST to start processing on the same day. Processing time usually takes 1 business day.
Delivery times are based on orders placed between Monday – Friday. 

Shipping Method Cost Total Delivery Time
(including processing time)
Australia Post FREE 3 - 7 working days
Couriers Please $2.00

2-3 working days
Trackable; must be signed for on delivery, or given Authority to Leave in the delivery comments at checkout.
No PO boxes or parcel lockers.

Express Post $6.95

 1 - 3 working days 
*Choose this option if you want to be able to track your parcel 

Same Day Delivery 
(Melbourne only)  
$11.95  Orders must be placed before 1pm weekdays to ensure same day delivery
*Applies to select postcodes - refer to the full list below 
This courier service is arranged via Want it Now
International Air Mail
(uninsured) 
from $6.95 AU 4 – 30 working days
International
(insured) 
from $10.50 AU 4 – 30 working days
*Recommended for orders over $50 

International Shipping

Most of our products can be shipped internationally to the following countries: 

Belgium Japan
Canada Netherlands
Denmark New Zealand
Finland Norway
Germany Singapore
Greece Sweden
Hong Kong United Kingdom
Ireland USA
Italy
 
International shipping costs are based on the weight of the items in your Shopping Bag.
You can check how much shipping will cost at any time - just add the products you want to purchase into your Shopping Bag, then enter the delivery destination into the Shipping Calculator in the Shopping Bag area

Important Notice re: Customs Fees
 
Some countries (UK, the E.U., and Canada in particular) charge Customs fees or import duties on merchandise ordered from overseas.
Please be aware that these charges are the customer's responsibility and are beyond our control.
We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be.
 
By law, we have to declare the status (i.e. "merchandise" or "gift") and the value of each parcel accurately.
It is a criminal offence for us to make a false Customs declaration, so PLEASE do not ask us to mark your parcel as a gift or underestimate the value as we can't do it!
Thanks for understanding. 
 

Frequently Asked Questions


What if my order hasn't arrived in the estimated time?

If you're waiting to receive your parcel and you think it should have arrived by now:

  • The delivery times listed above are from the time the parcel is dispatched, not from the time you place your order. 
    So make sure you count the days from the dispatch date, not from the order date. 
    Also, "working days" means Monday to Friday only, and doesn't include public holidays.
  • Check at your local post office or mail centre to see if they are holding it there for you. 
    Sometimes the posties forget to leave a card to tell you to pick the parcel up.
  • If you are having the parcel delivered to work, check with your colleagues and with the mailroom to see if they have seen your parcel.
  • Check your order tracking to make sure the shipping address was correct.
  • Done all the above, and still no parcel? Email us with your order number and we'll look into it for you.

Am I eligible for Melbourne Same Day Delivery?
Applies only to the following postcodes (this postage option is trackable):
3000, 3002, 3003, 3004, 3006, 3008, 3011, 3012, 3013, 3015, 3031, 3032, 3034, 3039, 3040, 3041, 3042, 3043, 3044, 3046, 3051, 3052, 3053, 3054, 3055, 3056, 3058, 3060, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3078, 3079, 3081, 3083, 3084, 3101, 3102, 3121, 3122, 3141, 3205, 3206, 3207
 
Who will deliver my parcel?
Our Australian orders are sent using a mix of Australia Post and Couriers Please.
 
Why should I choose Express Post? 
Standard Post can in some cases can take up to 15 working days to get to you, so we strongly recommend choosing Express Post if you’d like your goodies sooner (plus this option also includes insurance and tracking.)
 
Ways to ensure you don't miss your delivery:
It is always best to have your parcel delivered to an address where someone will be to available receive it.
A business address is good for this reason, but if you are having your parcel sent to work, remember to include your company’s name (and the department or level where you work). You don't want someone else's grubby mitts all over your new moisturiser.
 
What happens if the item I ordered was out of stock?
Please note, if you order and pay for an item that is out of stock, your order will be sent once all items are in stock. 
 

Returns