Shipping

How much does shipping cost?
Important Notice re Customs Fees
Where do you ship to?
What if my order hasn't arrived in the estimated time?

How much will shipping cost?

Within Australia:

	Cost	Delivery Time	Insured?	Trackable?
Standard Post	$5.95 Flat Rate	1-15 working days	No	No
Express Post	$9.95 Flat Rate	1-3 working days	Yes	Yes

All our parcels are sent with Australia Post. Standard Post can in some cases take up to 15 working days to get to you, so we strongly recommend choosing Express Post. That way you can get your hands on your goodies ASAP and the price also includes insurance and tracking. Bargain!

It is always best to have your parcel delivered to an address where someone will be to available receive it. A business address is good for this reason, but if you are having your parcel sent to work, remember to include your company’s name (and the department or level where you work). You don't want someone else's grubby mitts all over your new moisturiser.

International Orders:

Shipping costs are based on the weight of the items in your Shopping Cart. You can check how much shipping will cost at any time - just add the products you want to purchase into your Shopping Cart, then enter the delivery destination into the Shipping Calculator in the Shopping Cart area.

	Delivery Time	Signature required on delivery?	Insured?	Trackable?	Cost
Air Mail No Insurance	4-30 working days	No	No	No	from AU$6.50
Air Mail Insured	4-30 working days	Yes, in some countries	Yes	Yes - after delivery timeframe has elapsed	from AU$10.50

Important Notice re: Customs Fees

Some countries (UK, the E.U., and Canada in particular) charge Customs fees or import duties on merchandise ordered from overseas. Please be aware that these charges are the customer's responsibility and are beyond our control. We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be.

By law, we have to declare the status (i.e. "merchandise" or "gift") and the value of each parcel accurately. It is a criminal offence for us to make a false Customs declaration, so PLEASE do not ask us to mark your parcel as a gift or underestimate the value as we can't do it! Thanks for understanding.

Where do you ship to?

We ship to all locations within Australia. Most of our products can also be shipped internationally to the following countries:

New Zealand Asia/Pacific: Hong Kong Japan Singapore North America & Middle East Canada United States of America United Arab Emirates

Europe Belgium Denmark Finland Germany Greece Ireland (Eire) Italy Netherlands Norway Sweden United Kingdom

What if my order hasn't arrived in the estimated time?

If you're waiting to receive your parcel and you think it should have arrived by now:

• The delivery times listed above are from the time the parcel is dispatched, not from the time you place your order. So make sure you count the days from the dispatch date, not from the order date. Also, "working days" means Monday to Friday only, and doesn't include public holidays.
• Check at your local post office or mail centre to see if they are holding it there for you. Sometimes the posties forget to leave a card to tell you to pick the parcel up.
• If you are having the parcel delivered to work, check with your colleagues and with the mailroom to see if they have seen your parcel.
• Check your order tracking to make sure the shipping address was correct.
• Done all the above, and still no parcel? Email us with your order number and we'll look into it for you.