Adore Beauty Returns Policy
130-Day Returns
Sometimes it just doesn’t work out, and that’s okay! If you change your mind about your purchase, you are welcome to return your product to us.
Items must be returned within 130 days after your purchase date.
We will need to receive the items back unopened, unused and in the original packaging for change of mind, ordered incorrect item and the Scent Room promise.
Gift cards/vouchers purchased can not be returned and are not redeemable for cash unless faulty.
Shipping on Refundid returns is at the cost of the customer and is deducted from the refund. For returns processed through the returns form below, the customers will pay for their shipping and receive a full refund of their item(s). Shipping is charged at a flat rate of $9.60.
Items bought on sale or with the use of discount code will be refunded at the price paid after discount.
Orders placed with gift cards or store credit will have the full amount refunded via Refundid, the gift card/store credit will not be reinstated, unless returned via our returns form.
Reasons for return via Refundid
Change of Mind
If the product received back to us is unopened, unused and in the original packaging. You will need to return within 130 days of purchasing the item(s) and pay for return shipping.
Ordered incorrect Item
Sometimes we make mistakes. You can return your item(s) if you ordered incorrectly, as long as the item(s) is unopened, unused and in the original packaging. You will need to return within 130 days of purchasing the item(s) and pay for return shipping.
Returning fragrances from The Scent Room promise
For every full-size fragrance bottle* purchased from the Scent Room it will come with a miniature matching sample vial. Before opening the full-size perfume, simply test your included vial. If you don’t love it for any reason, return the unopened full-size free of charge. Adore will refund any shipping costs incurred.
*Full size bottles are 30ml and over. Excludes home fragrance and gift sets.
Incorrect colour match (foundation)
If you used our Findation tool onsite and you still have selected an incorrect colour match, just let us know which foundations you entered in the notes section and we can review the selection.
Allergy
In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with us. Adore will cover the shipping costs.