Contact Us
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- I want to place an order, or have a question about ordering.
- I have an enquiry about an existing order (including returns).
Email service@adorebeauty.com.au, or call the Customer Service phone number provided in your order confirmation email and on the delivery slip. Check out our returns policy.
- I want to visit your Melbourne store.
Our store in Carlton North is now closed. You can, however, pick up online orders from our warehouse in Brunswick West. Just select “Pickup” as your shipping method when you check out. You can also place pickup orders by phone on 03 9380 8521. The warehouse is open for order collections from 9am until 5pm, Monday to Friday.
Please note that we have no payment facilities for pickup orders, so you’ll need to pay for your order online or over the phone.
- I need some product advice.
If it’s just a quick question about a particular product, email service@adorebeauty.com.au.
If you’d like our beauty therapist to recommend you a complete skincare program tailored to your individual skin type and concerns, you can order a skin consultation (for a small fee of $10, redeemable against any purchase), or for a free but public response post your beauty question in the Ask Allison section of our Forum.
- I want to find another stockist near me.
Unfortunately we can’t help you there. We’re just a retailer so we don’t have a list of other stockists. But we do ship all over Australia so we can certainly help you get your favourite products – see 'I want to place an order' above.
- I want to stock your products in my store/salon.
Sorry, can’t help you with that one either – we don’t offer wholesale facilities, and we don’t give out supplier information.
- I want Adore Beauty to stock my products.
Send your product information, samples and pricing to Kate Morris, c/- Adore Beauty, 461 Victoria St, Brunswick West, VIC 3055.
- I am a journalist and want to feature Adore Beauty editorially.
Email pr@adorebeauty.com.au or call 03 8612 3688. No advertising calls please.
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Advice and information presented on this website is of a general nature only and is not intended to constitute or replace professional advice for individual or specific conditions.
While we make every effort to ensure that the information is correct, we take no responsibility for any loss or damage arising from its use. Information and resources provided are not intended as a substitute for professional medical advice or to contradict health advice given.
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