| Want
to know what others thought of our service and products?
Here is a selection of genuine comments from a few of our customers.
If you have any comments you'd like
to share with others, please email
them to us, we would love to know what you think!
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| "I just
wanted to say a big THANK YOU to everyone at Adore Beauty!!!! I
stumbled onto your site while searching for smith's rosebud salve
and thank god I did!!! Your level of service is unbelievable!!! I
received my first package this week and was so utterly impressed
with quick delivery and beautiful packaging ( thanks James) that I
will now only be purchasing all my beauty products through your
site!!! I will be recommending your site to everyone!!!! " -
Jacqueline, QLD -----------------------------------------------
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| "I would
just have to say that I have ordered from Adore on a few occasions
and I could not be more happy with the service I have received.
The staff are incredibly friendly (you can tell by their notes!!)
and they are SO fast!!!! The products are excellent and they are
always presented and packaged beautifully. I cannot praise the
service i have received from Adore enough and will not only
continue to use them myself in future but am telling everyone I
know about them. Thank you so much. " -
Nicole, NSW
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| "Just
wanted to say a big amazing thank-you. I ordered 3 items at 2.30pm
on a Thursday and I received the gifts on my desk by 11am Friday
morning. I can now use the cosmetics on the weekend!!! I am hooked
on internet buying and the products listed on adore beauty are 5
star. Thanks Adore-beauty will definitely buy again.! "
- Erin, VIC -----------------------------------------------
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| "Just a
short note to say thank you for the wonderful service that you
provide and to commend you on having a AMAZING range of products.
It is so quick and easy to order through you guys and I can
purchase products that usually I would have to travel to Sydney to
buy, and living in small coastal town with 2 small children
travelling 2 hours to buy cosmetics is not a option! I also love
the news letters when new products arrive. So thank you again this
site is truly 5 star quality." -
Lisa, NSW -----------------------------------------------
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"Hi Adore
Beauty Staff,
I have just received my second load of goodies from you guys and
felt compelled to drop you a line to personally thank all the
staff at Adore Beauty for the most FABULOUS customer service I
have ever come across. From the client friendly web site &
ordering system, the personal follow-ups to the absolutely
brilliant packaging of products ordered (and of course the lovely
surprise gift), you make the customer feel special all the way
along - so much more than just a "number". In the days when true
customer service is fast becoming a dying art, I just wanted to
congratulate you for your approach, it is truly refreshing and it
is the reason that I will continue to rave about you to my friends
and return to shop from your site again & again. " -
Anne-Marie, NT-----------------------------------------------
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| "I have
ordered from your company several times and been so pleased. I
wanted to say thank you. I appreciate the great customer service,
fast shipping, and thoughtful extras. I have raved about your site
many times on www.makeupalley.com (a favorite website) and have
heard other girls on the site discuss their great experiences with
www.adorebeauty.com. I want you to know how nice it is to have a
place to purchase bloom cosmetics at an affordable price, from a
site that I trust. Thank you!" - Erin T
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"Hi guys,
Just wanted to let you know how happy I am with your service. I
have placed 2 orders with you and both have arrived the following
working day. Your packaging is gorgeous and the free samples are
much appreciated. I found your site while looking for somewhere
else to purchase Alpha H products. Previously I had purchased via
the shopping channel, but I will not be going back. Your
personalized service has won me. Thanks again. " - Kim,
VIC
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"Hi there
to the Adore Beauty Team:
I have just received my parcel about 30 mins ago and felt that
feedback has to be provided. Whilst I was going through the
packet, I had the feeling of excitement of receiving a gift
(although I bought it myself). I can sense that great care has
been taken through packaging and the personal reference letter
shows fantastic customer care services have been provided. It is
amazing how packaging can translate the kind of services. Thank
you for the great services and to all Adore Beauty Team, you guys
deserve a pat on the back! " - Rachel, WA
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| "Thankyou
adorebeauty, Just wanting to let you know how pleased I was with
my order. Not only did I get the item within a day or two but I
also received samples of other creams of the same line, which I am
so pleased about. This means I can try without spending a fortune,
which I have done many times in the past. Wanting to also let you
know I just love Alpha H and other up to the minute products on
your site. Thanks again. " - Verity, NSW
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| "I just
received my order from you guys and I must say I am totally
pleased with all the items and i am very very pleased at how fast
my package arrived to Tampa Florida, I definitely look forward to
doing business with your establishment again. thank you so very
much." - Michelle, USA
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| "Recently
I ordered some St Tropez tanning spray through your website & just
wanted to say how amazingly fantastic it was to find a site that
allows direct deposit as payment, I love the product & was so
impressed with how quickly I received it all without leaving my
desk. Thanks very much!" - Amelia, SA
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"To
everyone at Adore Beauty,
I have just received my very first order from the web site, and
I'd like to say that it is all fantastic!! Absolutely beautifully
packaged, and all the products are great! I was so excited!! The
postage was super fast as well. Thank you so much, I will
definitely be buying from you again very very soon! I am one happy
shopper!! Thanks again, " - Kim, VIC
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| "I have
just received my first order from Adore Beauty and I was SO
pleasantly surprised! Not only does the site offer a wonderful
selection of products, but the service is truly amazing! My
delivery included lovely samples to try, as well as some helpful
advice about the products I had purchased. I could not recommend
Adore Beauty highly enough, and look forward to expanding my
collection of their products! " - Lisa, VIC -----------------------------------------------
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"Dear
Adore Beauty: I buy a lot of things online and I have never felt
so special as I did when I
opened up my order from you. Not only did I get a nice note, but a
piece of candy! That does not happen here in the states. The
personal attention that was given to my little order was
remarkable and I will tell my friends about your company and order
many more things. " - Jennifer, USA
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| "Hi Katy
and Adore Beauty Team: Today I have received my second order from
you and I am delightful with your service (and the products). This
one will not be the last time I will order things from Adore.
Thanks from Spain " - Inma, Spain
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| "I had the
most enjoyable shopping experience with you from the initial order
to receiving my package. I loved opening my "presents" and
couldn't believe how fast the shipment made it to the U.S. (6
days!) Thank you so much, and I look forward to making another
order soon. I will definitely spread the word about your great
site." - Jo, USA
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"Dear
lovely people at Adore Beauty,
Generally, I don't tend to shop online. It had always seemed
somewhat impersonal to me - I like to chat and get advice,
especially when purchasing beauty products. I have, however, been
proven wrong! Not only did your site itself give me great
information about the products and how to use them, it was also
easy to use and fun to play with. I loved getting a little letter
in with the package, and the brochure on OPI was also much
appreciated. My order was accurate, prompt and all in one piece
(thanks, I believe, to James's bubble wrapping skills). I also
really enjoyed having my name hand-written on my envelope - it
felt like someone had taken the time to pop
it on there, even though spelling my name is a challenge and it
wasn't strictly necessary.Thankyou
all for a wonderful shopping experience. I will definitely be
telling all my friends about Adore and I can't wait to run out of
Avojuice so I can buy some more!" - Kiryn, QLD
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| "Dear
Service people at Adore Beauty, just writing to say a big thank
you for your prompt service on my package that I ordered just days
ago. I have never ordered anything from your website before and
was thrilled to have it arrive so soon and the presentation was
fantastic!-felt like I was getting a very special present. Thank
you again. " - Charisma, NSW
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| "I just
want to say a big thank you to all the team at Adorable. Not only
do they have to-die-for handbags and jewellery but they're also
super helpful and so efficient. Thanks again Adorable, I'll be
shopping with you again! " - Nesh, NZ
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| "Hi
everyone at Adorebeauty! I just wanted to let you know how happy I
am with your website and service. I recently purchased St Tropez
whipped mousse, and with my delivery I received a letter
acknowledging that I was a regular customer and thanking me for my
business. I have to say that it was really nice to actually be
acknowledged by a business that I purchase with. No other internet
shopping site that I have purchased from has ever done anything
like that. So thanks for the great customer service and speedy
deliveries. " - Kelly, NSW
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| "Hi, just
a quick note to thank you. I put my order in on Friday and have my
goods already. You should be very proud of you fast service and
delivery. I shall be ordering again from you soon, I just love the
OPI nail polish. Thankyou again." - Ann, VIC
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| "Thank you
to all concerned, I received my package this morning , I was so
excited it was like getting a present. Love the way you wrapped
them and the information leaflet you supplied as well. I have just
tried the Ultra C Treatment Cream and absolutely love it. Also
thank you for the prompt delivery, I will certainly being ordering
more products from your company again in the future." -
Maggie, WA
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| "I just
received my order for the Mirenesse Soft Focus Powder and the SHE
eyeliner and just wanted to send a quick note to let you know what
a joy your company is to do business with. The orders show up
really quick, are packaged very, very well and I love the gold
tissue paper that you wrap the products in. I also appreciate the
samples you always enclose. In your note, you asked about ideas to
make your site better, well, I wouldn't change anything, ordering
from your site is a breeze and everything about your company is
excellent in my opinion. " - Cathy, USA -----------------------------------------------
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| "Hello! I just
wanted to let you guys know that I think this is a GREAT service!
I absolutely love being able to browse through the cosmetics,
etc., at my own pace and in my own time. And there are some great
products available. I'm always
really impressed at how quickly I receive my order, how nicely
it's presented (each individual package wrapped in lovely gold
paper) and the little samples of other yummy things to try (I
almost always end up buying those too!).
Just when you think good retailers don't
exist, you find a company that seems to put their customers first
and I find that a refreshing change. Keep up the good work."
- Jodi, NSW
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| "Just a
quick note to say Thank You for the great service!! I recently
moved to the mid north coast of NSW from Sydney and can't buy all
of the products I enjoy locally but having you guys has made it
possible for me to get whatever I need. It comes well packed &
wrapped, arrives quickly and I LOVED the free surprise!!!! (St
Tropez Moisturizer) Not to mention the notes about my product that
helped me get the most out of my purchase. Thanks again - your
service is priceless." - Kellie, NSW
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| "I thought
I would let you know that amazingly, my order from you arrived
today (Monday). I am really pleased with my purchases too and just
wanted to thank you for your excellent service. I will certainly
shop with you in the future and recommend your company to family
and friends." - Caroline, UK
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| "Just a
quick note to tell you how thrilled I am with your service. I
placed an order by phone on Monday and received it this morning
(Wednesday). Not only did I receive my order so promptly but
enclosed was a charming letter and information about the product
line. This is my second order and I have nothing but praise for
your company. I have already referred several of my friends to
your website - which by the way is very comprehensive and easy to
negotiate." - Brenda, NSW
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| "Just a
quick note to say Thank You for the great service!! I recently
moved to the mid north coast of NSW from Sydney and can't buy all
of the products I enjoy locally but having you guys has made it
possible for me to get whatever I need. It comes well packed &
wrapped, arrives quickly and I LOVED the free surprise!!!! (St
Tropez Moisturizer) Not to mention the notes about my product that
helped me get the most out of my purchase. Thanks again - your
service is priceless." - Kellie, NSW
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| "I just wanted to drop you a quick note to tell you how much I love your
site, and how absolutely fantastic your service is. If only all shopping
experiences were this pleasant! My beloved shade of OPI arrived today (so fast! I couldn't believe it
when I got the dispatch email about half an hour after I placed the
order), I've been hunting for it for months, if only I'd known about
your site sooner! The fact that you were prepared to order the shade in
for me was excellent, I have never been to an OPI stockist that was
prepared to do that for one bottle. And thankyou for the free sample of
the body butter, it smells divine. I will highly recommend your site to everyone, and look forward to going
nuts ordering the Kusco-Murphy hair products, among other things, as
soon as I run out of my current products. Thanks again." -
Lynne, NSW
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| "I have been ordering from AdoreBeauty for a couple years now and I am always pleased with the products and service. I love the online list of all ingredients in the products. This helps me to judge whether or not a product will suit my skin. And if I still have a question my email will be promptly answered. I live in the States and the products offered by AdoreBeauty are some of the best I have ever used, bar none. " -
Sue, USA
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| "Just wanted to say thanks. This is the first time I've ordered from
someone other than amazon.com, and I was impressed by the speed with which
my order arrived." -
Tracy, NZ
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| "Just like to say I have received this order and I'm really impressed about
the way it was presented (like a present, in fact!). All included documents
were welcomed and written in a very customer friendly manner. Well done, you
guys have style." -
Beth, NSW
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| "This is my
second order with you and I look forward to placing many more in
the future. I am so happy and thrilled that my Platinum American
Express Concierge suggested your website. I will inform them that
you are priceless!" -
Renee, USA
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| "Just wanted to
let you know I received my order from you in the mail today and to
say thank you for the special touches you added to it (I
especially enjoyed the Freddo!). I really appreciate the
outstanding service you provided me with and look forward to
ordering from you again soon." -
Deborah, Japan
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| "I'm a devoted
shopper of your site, I've fallen in love with the Eleusian range
and the Mirenesse make-up base. I'm always impressed at the
service your company provides and the gifts, samples and personal
thank-you's make it a wonderful shopping experience. Keep up the
good work & congratulations." -
Karen, NSW
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| "I am just
emailing you to say that I am extremely happy with the products
and services received by ordering through adore beauty online. The
delivery was fast and the products were sensational!! Will
definitely be doing it again. Thanks for a great service." -
Kellie, South Australia
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| "I just had to
let you know how impressed I am with your excellent service. My
order arrived today a little after 1.00pm. I had just returned
from lunch and within minutes my parcel was coming in through the
door! I opened it straight away (I couldn't wait) and thought how
lovely it was presented, then I was met with the most beautiful
aroma. I came to the conclusion that you must use scented wrapping
paper. It was beautiful. Also I would like to thank you for the
surprise sample product that you included. I look forward to
purchasing some more products from you in the future Kate. Keep up
the fantastic work!" -
Rhonda, VIC
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| "I'm writing
this email to say THANKYOU so much for the speedy delivery of my 2
Peas in a Pod products ! I also appreciate the terrific advice you
gave, as buying fragrances online can be difficult when there is
no way to be sure the scent is appropriate. However, having just
bought 2 of the 2 Peas in a Pod products, I have no hesitation in
buying anything else in the range as they are just gorgeous. I
will most definitely be back shopping at Adore Beauty again - not
only is it incredibly convenient to be shopping from home, but the
customer service you offer is second to none :) Thanks again!" -
Amanda, NSW
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| "I don't know
what to say except, thank-you very much! I am thrilled to have
found your web-site, not only for your outstanding products (my
son thanks me daily for finding the Botani products for him), but
also for your personal touch." -
Christine, USA
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| "hey guys! just
wanted to email you to let you know how impressed I am with your
service! for starters my parcel only took 4 days to arrive when I
had expected to be waiting at least 7 days, the packaging was
excellent, you could let off a bomb under it and nothing would be
damaged! I also thought that the gold tissue paper was a cute
touch. just wanted to let you know that I will be sure to shop
with you again, your service is a+!! so thanks guys! " -
Rachel, NSW
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| "It is with
great pleasure I write to express my satisfaction with the service
I received when placing and receiving my recent purchase. This is
not the first time I have ordered with you. At no stage have I
found the need to fault any of the methods you operate by. I work
in a customer focused environment and understand the importance of
customer satisfaction. Thank you once again for the wonderful
shopping experience and I look forward to purchasing many more
products from Adore Beauty." -
Kerri-Anne, South Australia
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| "I
recently received my package of Kusco-Murphy Wash, Rinse and
Leave-in, Lavender Creme, Bedroom Hair, She Body Butter, and
samples. I must say that out of everything I've ordered and
received over the net, your presentation was by far the best! It
felt as if I was opening up presents! Thank you so much for
everything. I love all the products, ESPECIALLY the Kusco-Murphy
collection. I mean that, because i've tried a lot of hair
products, but they seemed to make my hair drier! Thank you again,
and I'll be ordering again soon before my products run out!" -
Amael, United Arab Emirates
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| "I have to say
something - I mean....I really have to say something!
I placed an order on your site last week and I just received it
today. Can I say how WONDERFUL you guys are! Kate sent a cute
little note and little samples and my goods were nicely packaged.
And I cannot believe how fast the order came!!!!!! You just got
yourselves a lifetime customer....as I am formulating another
order tonight! I just wanted to let you know that are appreciated
and keep up the excellent customer service! Thanks a bunch!" -
Rowna, USA
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| "I ordered
a few products last year but haven't found the time to thank you
until now. It was my first time purchasing products over the Internet
and I have to say I was pleasantly surprised at the fast delivery.
I think the package arrived the very next day! Thank you :)"
- Jaime, VIC
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| "I have
to tell you that this is the only company I've ever purchased
hair products from more than once. This is even the only
brand I've ever bought more than once too. It's funny that
all over the U.S. I've never been happy with anything. I've
told some people that I buy my shampoo from Australia and they
think I'm crazy. My aunt didn't though and she has recently
purchased some products from you. I think she's hooked too.
I'm telling everyone they need to buy from you. I hope the
word passes around, you all deserve it." - Melissa,
USA
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| "I received
my order today and wanted to congratulate your team on a great
job. The items came securely packaged and arrived within two working
days of securing my order. Your service is fantastic. I purchase
many, many, items through [television shopping] and was a little
unsure that another company could come close to their customer
service. I will definitely be ordering from Adorebeauty again."
- T.C., Queensland
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| "I have
ordered goods from a number of internet sites and to date you
have provided the best and most timely service of them all. I
think my package only took 2 or 3 days to arrive. I am very happy
with all my products. I look forward to shopping with you again."
- A.W., South Australia
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