How much will shipping cost?
Within Australia:
| |
Cost |
Delivery Time |
Insured? |
Trackable? |
| Standard Post |
$5.80 Flat Rate |
1-6 working days |
No |
No |
| Express Post |
Small - $7.80 (up to 400g
total product weight) |
1-3 working days |
Yes |
Yes |
| |
Large - $11.90 (over 400g
product weight) |
International Orders:
Shipping costs are based on the weight of the items
in your Shopping Cart. You can check how much shipping
will cost at any time - just add the products you want to purchase into your
Shopping Cart, then enter the delivery destination into the Shipping Calculator in the Shopping
Cart area.
| |
Delivery Time |
Signature required on delivery? |
Insured? |
Trackable? |
Cost |
| Air Mail No Insurance |
4-30 working days |
No |
No |
No |
from AU$6.50 |
| Air Mail Insured |
4-30 working days |
Yes, in some countries |
Yes |
Yes - after delivery timeframe
has elapsed |
from AU$10.50 |
Important Notice re: Customs Fees
Some countries (UK, the E.U., and Canada in particular) charge
Customs fees or import duties on merchandise ordered from
overseas. Please be aware that these charges are the
customer's responsibility and are beyond our control. We
advise that you contact the relevant government body in your
country (e.g. Customs & Excise) for information on what these
charges might be.
By law, we have to
declare the status (i.e. "merchandise" or "gift") and the
value of each parcel accurately. It is a criminal offence for
us to make a false Customs declaration, so PLEASE do not ask
us to mark your parcel as a gift or underestimate the value as
we cannot do it! Thanks for understanding.
Where do you ship to?
We ship to all locations within Australia. Most of our
products can also be shipped internationally to the following countries:
New Zealand
Asia/Pacific:
Hong Kong
Japan
Singapore
North America &
Middle East
Canada
United States of America
United Arab Emirates
Saudi Arabia
|
 |
Europe
Belgium
Denmark
Finland
France
Germany
Greece
Ireland (Eire)
Italy
Netherlands
Norway
Sweden
United Kingdom
|
What if my
order hasn't arrived in the estimated time?
If you're waiting to receive your parcel and you think it
should have arrived by now:
- The delivery times listed above are from the time the
parcel is dispatched, not from the time you place your
order. So make sure you count the days from the dispatch
date, not from the order date. Also, "working days" means
Monday to Friday only, and doesn't include public
holidays.
- Check at your local post office or mail centre to see
if they are holding it there for you. Sometimes the
posties forget to leave a card to tell you to pick the
parcel up.
- If you are having the parcel delivered to work, check
with your colleagues and with the mailroom to see if they
have seen your parcel.
- Check your order
tracking to make sure the shipping address was correct.
- Done all the above, and still no parcel?
Email us with your order number and we'll look into it
for you.
